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Legal and General: Pension reviews

Name: Pension
Rating: 1.66 (41 reviews)

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1.55

Based on 41 reviews, last reviewed 25th Nov 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

10%

76%

Latest highest rating:

5

Friendly staff who care about their customers Friendly staff who care about their customers Reviewed on: 23rd August 2024

Latest lowest rating:

1

Started the process in January 2025 getting a valuat... Started the process in January 2025 getting a valuation for transfer to my SIPP. In August I formally started the process. I've been fobbed of on many... Read more Reviewed on: 25th November 2025

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About this product

Legal and General pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Legal and General pension reviews to find out what life at Legal and General is really like. If you hold this pension, we'd love you to write an honest review here too!

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Legal and General Pension reviews (41)

Crippling Pension Value Loss

My L&G Workplace pension has dropped in value by around £30,000 THIS YEAR! Any pension is a gamble but L&G seem to have the worst performance. Reviewed on: 22nd September 2022

Worth less than I put in

My L&G pension that I have been paying for around 10 years is now worth the same amount of money that I have paid in. And it appears on a downward slope. Utterly incompetent management of funds. I shall be moving my funds elsewhere at the earliest opportunity! Reviewed on: 16th September 2022

Withdrawal of pension

Very slow, inefficient service when it comes to trying to withdraw money from your pension pot - each time I have done this it takes months and numerous phone calls and e mails. Last year they even managed to send me my annual report showing I had double the amount I actually had. When I queried this I was told “ This has been down to human error. It appears that our quote system has loaded your policy value twice and this was missed when it was manually checked.” Reviewed on: 26th July 2022

L&G are having a severely adverse effect on my wellbeing!!!

My husband took out his pension with early ill health retirement last year. We did not receive the promised p45 to go with this, which means I cannot prove my household income for the last tax year to student finance, which has resulted in the strong possibility that I will not be able to complete my final year at university as I cannot get any funding. My childcare grant has been stopped and I am now in debt paying for this. The damage of the incompetence of this company is too difficult to write in a review. I WILL NOT GO QUIETLY THROUGH THIS PROCESS ANYMORE. I WILL DO ALL I CAN TO TARNISH THIS COMPANY. Reviewed on: 26th July 2022

Work place pension

Loosing money on pension going down hill fast compared to other pension providers Reviewed on: 30th May 2022

Wouldn't trust them as far as I could throw them

After contributing into my work place pension scheme for years I retired last March. I had made it clear prior to my retirement that I wanted all of my pension paid to me in a lump sum. At the time of writing I am still waiting for my money. I am simply being fobbed off and ignored by a company that I now consider to be nothing more than a bunch of crooks. Because as they prevaricate my pension pot is strangely going down in valve and at an alarming rate. I have now involved the Financial Ombudsman although I am wondering at what point I should get the Police involved. Peter Moran Reviewed on: 18th May 2022

Waste of space.

Will not respond to emails. On phone will leave you standing racking up the bill. Bloody useless Reviewed on: 17th May 2022

Poor performance

I pay in £440.00 every 4 weeks but over the last six months my pension pot has dropped in value, beginning to think I would be better off not investing with them Reviewed on: 4th May 2022

Useless

Transfer your funds to a different company. They don’t want to pay your pension to you , they are slow unresponsive and a pain. I will be transferring my pension fund to a different provider ASAP . Disillusioned. Reviewed on: 7th April 2022

Very slow performance

I requested my pension in a lump sum went through several forms waited 2 weeks and funds have only just gone to payment which will take an additional 5_15 days ,so the whole process has already taken over a month with waiting for forms ect ,I have dealt with standard life recently and the whole process took 5 days and money was in bank ,it seems the process here is inefficient and I wouldn't recommend them ,I do have one positive which was the staff are helpful . Reviewed on: 31st March 2022

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