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Legal and General: Pension reviews

Name: Pension
Rating: 1.92 (44 reviews)

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1.92

Based on 44 reviews, last reviewed 17th Apr 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

11%

73%

Latest highest rating:

5

Pension,headache,annoying chat bot? No more L&G is here L&G they are professionalist on their area, I recommend them with my two hands! Other then that, L&G have plenty of options to invist your money, over... Read more Reviewed on: 17th April 2026

Latest lowest rating:

1

Dealt with them for my dads pension and they were a... Dealt with them for my dads pension and they were absolutely shocking. Avoid Reviewed on: 16th April 2026

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About this product

Legal and General pension reviews written by Smart Money People like you. For many of us, our pension is an important part of our financial future. Finding a pension provider that you can trust and rely on is a must for many people. Take a look at our Legal and General pension reviews to find out what life at Legal and General is really like. If you hold this pension, we'd love you to write an honest review here too!

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Legal and General Pension reviews (44)

Pension,headache,annoying chat bot? No more L&G is here

L&G they are professionalist on their area, I recommend them with my two hands! Other then that, L&G have plenty of options to invist your money, over 50 foundation. On top of that L&G offers the best suitable retirement plan for you. Plus many other options and various of choices, so ye! Don't think twice L&G is the right place. Reviewed on: 17th April 2026

Dealt with them for my dads pension and they were a...

Dealt with them for my dads pension and they were absolutely shocking. Avoid Reviewed on: 16th April 2026

Great customer service and communication is excellent

Great customer service and communication is excellent Reviewed on: 24th March 2026

Started the process in January 2025 getting a valuat...

Started the process in January 2025 getting a valuation for transfer to my SIPP. In August I formally started the process. I've been fobbed of on many occasions by L&G. As of 25/11/2025, nothing has happened. The cash transfer is taking far too long. Reviewed on: 25th November 2025

Friendly staff who care about their customers

Friendly staff who care about their customers Reviewed on: 23rd August 2024

Worksave Pension Scheme

I'm about to cash in a small pension scheme with Legal and General which has gone up a total of 1% in total over the last five years. I complained, giving examples of other pension schemes, the FTSE etc etc, but apparently I have no cause for complaint. Avoid at all costs!!!!!! Reviewed on: 30th May 2024

Good overall, easy website to use

Good overall, easy website to use Reviewed on: 28th May 2024

Legal & General stymie changing banks

Legal & General make changing your pension-receiving bank details virtually impossible. Having been encouraged to opt for paperless correspondence by my bank and by Legal & General, I not not have any hard copy documentation. When attempting to change bank details within the L&G portal they request hardcopy proof of the new bank account details, which of course L&G and banks enthusiastically discourage. They will accept electronic correspondence but, for security reasons, banks do not transmit bank account information via email. What should be a two minute admin process turns into a very protracted, time-wasting distraction which consumes weeks/moths of your time. I find the nonchalant arrogance of Legal & General quite astonishing. Only when I have the right to move my pension fund to an alternative provider without penalty will failing organisations such as Legal & General move to change. Reviewed on: 24th January 2024

EDF energy forced their employees out of a DB pensio...

EDF energy forced their employees out of a DB pension scheme and forced us in to a DC pension with L&G and it appears it's turned out to be an dreadful decision for EDF energy staff as we are loosing money with L&G. Reviewed on: 19th January 2024

'Julia' exemplifies their poor service

As of today, their portal for personal pensions is showing only a few day's performance history. Like since 18th December. 'Julia' informed me the valuation was "only for the current day" (obvs, duh) and that the performance history was given for a year. Duh. It's normally give years - currently more like 5 days AS I ORIGINALLY SAID. So, I explained I was unhappy with such a paltry, uninformed sound bite and asked Julia to escalate it as a formal complaint. She gave me the email address but no further help. She even stopped signing her messages - so unprofessional, Julia. Reviewed on: 28th December 2023

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