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christian w

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Review of the Aviva, Pension:

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They dont want to give you your money!

I used to live in London and worked in the city. Usual pension accumulation. Things worked fine but I did not have to have an interaction with the back-office. That changed once I wanted my money to be transferred to my bank account outside the UK but within the EU. You will not believe me when I tell you that more than six months have passed and I still do not have my money! They hide behind "regulation" and "procedures" for "my" protection. Factually, they have humanoid robots in their back-office who do not even read when you explain to them that things are a tad different in Germany. They let me NOTARIZE my bank statement, passport, and my great grandmother's birth cirtificate! I did! Then, six months later, they send me the same forms as before, asking for the same documentation as from the outset! When you explain to them that this was all sent months ago, they tell you that you have to get a fresh set of docs. The "old" ones are void because they wasted all the time. I have experienced a lot of disorganised, unaccountable, unfriendly, unhelpful companies but AVIVA pension leads the pack. I am shocked and disgusted by the lack of interest, the unfathomable incompetence of "staff", the unwillingness to solve a non-standard procedure and the utter lack of organisational accountability. I have the suspicion that this is methodical!!! They either dont have the money anymore or just want to keep it ad infinitum! I can only recommend not to save your monies with this bad excuse of a financial insititution! NEVER AGAIN! Reviewed on: 20th July 2026

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