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Review of the Aviva, Pension:

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Corporate Incompetence

Trying to start drawdown on a small pension pot but not able to initiate this on line. Contacted them on the number provided but need to be transfered to a different department. I've currently been holding for 40 mins because they are "really busy right now" They are constantly really busy and there is absolutely no continuity of service meaning you end up repeating yourself several times as you get transfered from one person who can't help you to another equally unhelpful agent. It's not the agents fault, they are just doing their job however there should be an escalation path. Their Complaints ( Customer Services) department are equally as unhelpful. I am a reasonably patient and intelligent person but dealing with this company is challenging me on both fronts. Reviewed on: 7th April 2026

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