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Aviva: Annuity reviews

Name: Annuity
Rating: 3.69 (16 reviews)

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3.39

Based on 16 reviews, last reviewed 10th Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

19%

2 star

25%

Latest highest rating:

5

Very happy with my Aviva annuity Everything with my dealings with this company was smooth. I'm very happy with the interest rate agreed. They pay me on time with correct amount agree... Read more Reviewed on: 5th September 2024

Latest lowest rating:

1

Beware these sharks Since my father's passing in November 2024 I have been trying to get the remainder of his annuity with Aviva paid into my mother's account, as stated ... Read more Reviewed on: 10th April 2025

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At Smart Money People, we collect Aviva Annuity reviews from customers like you. If you're thinking of getting an Aviva Annuity check out our reviews, or if you're an existing Aviva customer - please share your experiences with our community in order to help out others!

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Aviva Annuity reviews (16)

Beware these sharks

Since my father's passing in November 2024 I have been trying to get the remainder of his annuity with Aviva paid into my mother's account, as stated on their policy document. As my mother is an 88 year old with dementia and is incapable of managing her own affairs it has become my responsibility to follow these types of issues up for her, which I am glad to do. Having completed all necessary forms and documents by mid December my case made no progress. Numerous emails were sent and many phone calls made to the relevant teams and each time I was told that the documentation had not been received. In the end I must have sent the same file electronically at least 6 times. By January 2025 no progress had been made so I was forced to make a complaint to Aviva. I was told in February that the documentation had been found but that one of the documents, a bank statement, was not detailed enough. I subsequently provided Aviva with a more detailed bank statement and was told by them that all documentation was complete and that my mother would start receiving the pension from 4th April and that I would receive a certification letter confirming this on 8th April. Needless to say, neither of these things transpired. The onlly communication I have received from Aviva was on 8th April to tell me that my complaint was still being investigated and I should here from them after another 10 working days. Having made another three phone calls in as many days my case is still no further forward and each Aviva representative I speak to fobbs me off with statements like " I will look into it for you " or "your case is being investigated by someone higher up." This all sounds very similar to the majority of reviews I have read about Aviva on this and other platforms unfortunately. I have now made an official complaint to the Financial Ombudsman. I have tried being patient and polite in my dealings with Aviva but I feel I have reached the end of my tether. My gut feeling is that they and possibly other similar providers spin these types of claims out for as long as they possibly can in order that your loved one's money stays in their accounts earning as much interest for their shareholders as it can and that eventually you will give up. Reviewed on: 10th April 2025

Very happy with my Aviva annuity

Everything with my dealings with this company was smooth. I'm very happy with the interest rate agreed. They pay me on time with correct amount agreed. Dealing with such a well established brand makes me very confident. Reviewed on: 5th September 2024

Useful product that does what it says it will.

Useful product that does what it says it will. Reviewed on: 24th August 2024

Easy to use

My pension is managed well and easy online Reviewed on: 5th September 2023

110% performance

Good service is often measured by actions taken when things go wrong. Aviva have far exceeded my expectations when resolving a recent issue and they not only resolved the issue but went above and beyond to ensure I had a good customer experience. Reviewed on: 29th August 2023

Best deal available at the time

There were a lot of options regarding how I could take my annuity so I was able to find one that suited our needs. Reviewed on: 23rd July 2023

The Bad and Ugly

Pathetic customer services and everytime one rings asked if you want to make a complaint with no feedback if there is than they are working very hard. Reviewed on: 4th April 2023

Terrible service

Had my money for over a month and still not set up my annuity, wait on phone time is over 60 minutes Reviewed on: 4th January 2023

good reliable service

once started everything runs like clockwork Reviewed on: 13th September 2022

Efficiency declined over the years

I have been with Aviva PP for over 30 years, in recent years the customer service is less than beguilling, never do what they say they are going to do?? I have transferred to an annuity with Legal & General which has a higher rating. Reviewed on: 15th October 2021

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