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Aviva: Aviva Save reviews

Name: Aviva Save
Rating: 2.88 (8 reviews)

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2.57

Based on 8 reviews, last reviewed 5th Oct 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

38%

13%

3 star

2 star

49%

Latest highest rating:

5

The service and products they provided were above a... The service and products they provided were above and beyond excellent. Reviewed on: 5th October 2024

Latest lowest rating:

1

I contacted them by email with a straight forward qu... I contacted them by email with a straight forward query. I received a reply that was quite unfriendly stating what I had agreed to and what summary bo... Read more Reviewed on: 1st August 2024

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Aviva Aviva Save reviews (8)

The service and products they provided were above a...

The service and products they provided were above and beyond excellent. Reviewed on: 5th October 2024

Very good company, goos customer service and overall...

Very good company, goos customer service and overall is fantastic job Reviewed on: 24th August 2024

I contacted them by email with a straight forward qu...

I contacted them by email with a straight forward query. I received a reply that was quite unfriendly stating what I had agreed to and what summary box I had ticked when making the application. The tone of the email was one of talking down and lecturing what I had agreed. Their money depositing is cumbersome too. I don’t know how long I will keep my account, but I am not impressed. Their customer service staff need to learn how to respond appropriately. I was not complaining about the two days it is held, I was asking why funds that showed transferred in can’t be moved as the response on the website stated there was no funds in the transaction account, but there was. Reviewed on: 1st August 2024

They offer a gift card for saving with them, but ser...

They offer a gift card for saving with them, but seriously it's more hassle than it's worth to claim. I will keep my review simple.....AVOID Reviewed on: 10th July 2024

Too slow, too cumbersome and poor customer service.

I joined Aviva Save in October '22, attracted by its apparent simplicity. I manage the money in my marriage, and if anything happens to me, I want my husband to be able to access all of our accounts and investments easily. He has frequently complained about the number of financial institutions and financial products we have. So it seemed a good idea to use Aviva Save to get all our cash savings accessible on just one website. At first I was pleased. The interest rates offered were not the best, but close to it and I thought I could live with that. However, after a couple of months I was disillusioned. The slow speed of transactions is ridiculous. I can transfer Canadian dollars from my bank account in Alberta to my current account in the UK in less than a minute. But if I want to transfer money from my UK current account to the 'easy access' account in Aviva Save, then I have to first transfer the money to my Aviva Save holding account, which takes about 2 days, then make the transfer to the easy access account, another one or two days. Secondly, the workings on the accounts are not shown clearly. I'm a bit of a nerd about my home accounts. I keep a record of all transactions on Moneywiz. I don't like having to spend time working out the details because they are not displayed on Aviva Save's web page. The cherry on the cake, was when my Aviva Save account became totally frozen about 10 days ago. It has just been freed up again this evening (no explanation or apology). Needless to add that I am leaving Aviva Save at the first opportunity. Reviewed on: 28th December 2022

Deposits dont always move automatically

I have had a deposit waiting in my holding account for over 24 hours now and no response to messages. It was easier to open an account direct with Tandem than mess about with Avivasave holding accounts. Pointless. Reviewed on: 22nd October 2022

Great market place options

Platform is straightforward and easy to use. They’re also always adding new options so I can move my money around as much as I want. Reviewed on: 9th February 2022

Good customer service

Very understanding and easy to approach. Reviewed on: 11th January 2022

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