Endowment £20k short & refusing to pay out policy

I had an endowment with Aviva which has finished with a £20k shortfall. Not only do Aviva not care about the shocking performance of their company but they are refusing to pay out the policy & have effectively stolen the money. Despite 4 complaints, ... Read more

I had an endowment with Aviva which has finished with a £20k shortfall. Not only do Aviva not care about the shocking performance of their company but they are refusing to pay out the policy & have effectively stolen the money. Despite 4 complaints, a catalogue of phone calls & emails I have made no progress in 10 weeks. This company are a bunch of fraudsters & has the most incompetent & thickest bunch of people working in their customer services. It's impossible to speak to anybody in authority as they are all at home & don't call back as promised. Aviva is full of fraudsters, liars & incompetence, avoid at all costs unless you want your life to be ruined.

Reviewed on 7th September 2020

Rob H

A very modern company

They are ready for the ever changing insurance space, with technology advances to match the evolving risk landscape.

Reviewed on 18th August 2020

Alexander Gowing

A Company You Can Rely On

I now have multiple products with Aviva - home, car, pension & investment.... Read more

I now have multiple products with Aviva - home, car, pension & investment.
The reason is that I have always found them to be reliable, obtainable, responsive, professional & competitive.
When you contact them by phone, you can quickly get through to the right person who is also empowered to make decisions.
The website is easy to navigate and all my policies are viewable under the one convenient MyAviva umbrella.
Regarding my investment product, despite the market turmoil created by the pandemic, the value has held up very well. It reacts just as quickly to upward trends as the reverse.
Aviva sets the standards that some other companies should seek to match.

Reviewed on 27th July 2020

RichardH

Aviva Pension

Spoke to Lee Johnstone to inform of my husband's passing and make a claim on his pension. Lee was so helpful and patient, considering I had to go off to find relevant documentation. I kept apologising and he was so reasurring and didn't mind holding.... Read more

Spoke to Lee Johnstone to inform of my husband's passing and make a claim on his pension. Lee was so helpful and patient, considering I had to go off to find relevant documentation. I kept apologising and he was so reasurring and didn't mind holding. Really appreciate the dedication during this difficult situation the country is currently facing

Reviewed on 26th March 2020

Amelia

Great

Having never invested before, a Stock and Shares ISA with Wealthify Aviva was an easy, simple and clear route to start investing. With great help from the customer service team and an easy to use webite/app to add, remove and keep track of funds.... Read more

Having never invested before, a Stock and Shares ISA with Wealthify Aviva was an easy, simple and clear route to start investing. With great help from the customer service team and an easy to use webite/app to add, remove and keep track of funds. along with great returns!

Reviewed on 21st January 2020

J

Pension Investment

On the advice of my advisor I switched to Aviva due to better /faster service/ request response and better fees. Very good, helpful response to set up internet so I can track investments, however has took 5 months to sort out the tax paid up front... Read more

On the advice of my advisor I switched to Aviva due to better /faster service/ request response and better fees. Very good, helpful response to set up internet so I can track investments, however has took 5 months to sort out the tax paid up front when I should not have to, due to level of monthly payment I take.

Reviewed on 5th July 2019

William Harris

Very good

Very good very good very good very good

Reviewed on 4th July 2018

Chrism91

Plan performed well

Took out a low risk investment which has performed well.

Reviewed on 9th January 2017

Madelaine McLaughlin

Great product, Easy to use portal.

This is a great platform if you want to see how your portfolio is performing and to check how each fund is managed.

Reviewed on 24th September 2016

Mark Royden Hopkins

Really love there service

I really love how they treat customers and help them investing better and also there service is outstanding. I have been with aviva for more 5 years and I am really pleased with there service.

Reviewed on 22nd June 2016

Khajal

Very good

Always good customer service, and a great company to deal with

Reviewed on 28th February 2016

Oliver Bennett