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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.93 (204 reviews)

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3.61

Based on 204 reviews, last reviewed 6th Sep 2025

600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

25%

16%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025

Latest lowest rating:

1

Appalling treatment of Pensioners Appalling treatment of pensioners I have been an aviva customer for several years (both home and car insurance). I recommend them to my elderly parent... Read more Reviewed on: 1st September 2025

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (204)

Left in tears

Aviva make it VERY easy to open a policy and MAKE a payment but NOT so easy to CLAIM once you’re ceiling collapses!!! I am a pensioner with limited mobility and have been waiting weeks to take a bath or shower because Aviva say the quotes for the works are a bit high but have failed to send their own surveyor to assess the considerable damage. Instead they expect me to crawl up 3 flights of stairs to take even more photos so they can assess the damage. To make matters worse, the agent assigned to my claim told me it may take longer due to him having a cold and working from home. Not much consolation to my wife and I who still have NO hot water and NO help from the company who we’ve paid every month for years. I would urge anyone to shop around before using AVIVA. They have left us in tears. Reviewed on: 19th January 2022

Great claims experience

Can't fault Aviva at all. They were easy to contact through the app. Comms slowed down slightly but that was due to a storm so understandable. Paid out extremely promptly so I could get my damaged bathroom repaired. Reviewed on: 10th January 2022

Excellent service and competitive price

Excellent service and competitive price, Aviva have actual phone lines to deal with claims and enquires, unlike some companies who just have an online chat service Reviewed on: 14th September 2021

Very helpful and efficient

Aviva are very easy to contact, deal with questions quickly & efficiently and provide a good product Reviewed on: 11th September 2021

Avoid Aviva at all times

Avoid at all time! Not providing cover for cars 10 years old nor even being arsed to provide any quotes! Avoid at all times and file a complaint at [email protected], [email protected], [email protected], [email protected] Absolutely AVOID that cartel and do not give them one little Euro! Reviewed on: 11th January 2021

Very disappointed

I requested an update when my policy needed review. I didn't receive any updated policy or information on what was covered. Instead I received a bill. When I called to request details of my coverage, I was then charged a "Premium Due" fee. Poor customer service and will not be renewing again. Reviewed on: 28th November 2020

Super easy and helpful!

We recently took out home insurance with them, the process was super easy and their customer service was excellent, a rarity these days! Reviewed on: 19th September 2020

Fab service

Reasonably priced, helpful customer service Reviewed on: 15th September 2020

A great policy

Easy to deal with at a comparative cost Reviewed on: 13th July 2020

Aviva is a company I have not held home insurance with 2 years. the first through a broker.You seem to get a lot mor options if you renew online instead of the brokers quote through the post . they have an app for your tablet.

Aviva home insurance product. Reviewed on: 13th July 2020

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