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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.93 (204 reviews)

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3.61

Based on 204 reviews, last reviewed 6th Sep 2025

600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

25%

16%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025

Latest lowest rating:

1

Appalling treatment of Pensioners Appalling treatment of pensioners I have been an aviva customer for several years (both home and car insurance). I recommend them to my elderly parent... Read more Reviewed on: 1st September 2025

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (204)

Aviva all the way

A very efficient company who provide a lot of important information and keeping up-to-date at all times regarding any changes. Highly recommended Reviewed on: 13th July 2020

Aviva home insurance

A really comprehensive policy. Good communication in that policy cover and documents easy to read and understand. Reviewed on: 12th July 2020

Just ok

Expensive for what it is and the premium goes up and up each year. Customer loyalty means nothing Reviewed on: 2nd July 2020

Does the trick

Feel that it covers bases quite well, just a tad pricey Reviewed on: 28th April 2020

Home Insurance

Purchased this via the app and had 10% off due to having aviva car insurance. The cover and price was the best around even with contents accidental damage - I highly recommend Reviewed on: 27th April 2020

Good company

I really like it, i have a few insurance with them. Trustful Reviewed on: 16th January 2020

Home insurance

First time home insurance and offered great value cover for my requirements along with great telephone customer support when it came to questions. So far, so good! Reviewed on: 9th September 2019

Difficult to claim for damage

Our roof suffered storm damage. We took photos, tried to claim. Aviva insisted on a quote for repairs. But to get a quote we must install scaffold to enable contractors to access the roof. Aviva won't pay for scaffolding before we get a quote. Catch 22. Over 18 months later, still have not been able to get repair done under insurance cover. Reviewed on: 1st September 2019

very well priced

was paying a third party broker 3 times the amount for the same cover so was very happy with the price Reviewed on: 1st September 2019

Great all round policy

Great inclusions and can be tailored to suit. Reviewed on: 1st September 2019

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