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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.91 (206 reviews)

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3.62

Based on 206 reviews, last reviewed 13th Nov 2025

600% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

51%

24%

17%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025

Latest lowest rating:

1

Spring water We have made a claim on our Aviva home insurance and there is so many loop holes we are getting no where. I am a wheelchair user and I’m unable to acc... Read more Reviewed on: 23rd September 2025

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (206)

A great policy

Easy to deal with at a comparative cost Reviewed on: 13th July 2020

Aviva is a company I have not held home insurance with 2 years. the first through a broker.You seem to get a lot mor options if you renew online instead of the brokers quote through the post . they have an app for your tablet.

Aviva home insurance product. Reviewed on: 13th July 2020

Aviva all the way

A very efficient company who provide a lot of important information and keeping up-to-date at all times regarding any changes. Highly recommended Reviewed on: 13th July 2020

Aviva home insurance

A really comprehensive policy. Good communication in that policy cover and documents easy to read and understand. Reviewed on: 12th July 2020

Just ok

Expensive for what it is and the premium goes up and up each year. Customer loyalty means nothing Reviewed on: 2nd July 2020

Does the trick

Feel that it covers bases quite well, just a tad pricey Reviewed on: 28th April 2020

Home Insurance

Purchased this via the app and had 10% off due to having aviva car insurance. The cover and price was the best around even with contents accidental damage - I highly recommend Reviewed on: 27th April 2020

Good company

I really like it, i have a few insurance with them. Trustful Reviewed on: 16th January 2020

Home insurance

First time home insurance and offered great value cover for my requirements along with great telephone customer support when it came to questions. So far, so good! Reviewed on: 9th September 2019

Difficult to claim for damage

Our roof suffered storm damage. We took photos, tried to claim. Aviva insisted on a quote for repairs. But to get a quote we must install scaffold to enable contractors to access the roof. Aviva won't pay for scaffolding before we get a quote. Catch 22. Over 18 months later, still have not been able to get repair done under insurance cover. Reviewed on: 1st September 2019

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