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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.97 (191 reviews)

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3.65

Based on 191 reviews, last reviewed 6th Nov 2024

33% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

51%

25%

15%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Untrustworthy. Uncaring. Appalling. Had a month of hell with Aviva Home Insurance. Their contradictory advice and comments necessitated hours on the phone every single day for over 3 we... Read more Reviewed on: 6th November 2024

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

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Aviva Home Insurance reviews (191)

Good insurance

Aviva Insurance is one of the best as they have lots of experience. Haven't had any problems. Easy to apply and good customer service. Reviewed on: 6th July 2019

Got bored and stopped paying out

After a catastrophic flood in the year 2000, the company were at first sympathetic; the assessor visited the house, and authorised the first payments. But after he left the firm, it seems that Aviva got bored with the claim, and refused the final payments, without any reason. Reviewed on: 6th July 2019

Good price for good cover

Very helpful when I had to claim and with reasonably priced premiums Reviewed on: 5th July 2019

home insurance

easy straight forward insurance quotes and helpful staff Reviewed on: 4th July 2019

excellent

good customer service and reasonable price Reviewed on: 16th April 2019

impossible to make a damage claim because of Aviva's terms

We suffered storm damage last winter, i.e. almost a year ago. Aviva want us to get a full quote for the work before they would process the claim. In order for a company to qive us a quote, they need to erect scaffolding, as that part of the roof is inaccesible any other way. Aviva will not pay up-front for this, we can't afford to pay up-front for scafffolding (cost is over £2,000), so we are stymied. Reviewed on: 13th January 2019

Amazing customer service

I cannot believe the negative comments on here! I had received a renewal for home insurance from Aviva and was puzzled as I wasn't aware I had a policy with them. However I had had a bad accident on 17th Dec and my brain was fuzzy with morphine so I decided to look into it. I could find no paperwork etc for Aviva and appeared to have taken out a policy with another company in May. I phoned to explain this and spoke to an incredibly understanding and sympathetic young lady called Courtney. After listening to my story she offered to see if her manager could give me a refund from May 2018. I was delighted to hear that s/he had agreed and a cheque would be sent! That in itself made me think I would go to Aviva for a quote in May, but there was even more to come. Two days later I received a most beautiful bouquet by hand delivery! What a lovely surprise! And an even greater surprise was that it was sent by Aviva with lots of good wishes. I think they have a customer for life! Reviewed on: 11th January 2019

Can have everything insured and all visible on one page

I use Aviva for my pension, house insurance, travel insurance and life insurance, I find them trustworthy and visible. Reviewed on: 23rd September 2018

FAIRLY GOOD, BUT TOO MUCH SMALL PRINT WITH SUPRISING EXCUSIONS.

FAIRLY GOOD , BUT TOO MUCH SMALL PRINT, WITH SOME SUPRISING EXCLUSIONS. TELEPHONE MANNER OF AVIVA STAFF NOT TOO CUSTOMER FRIENDLY. Reviewed on: 22nd September 2018

Free security set up

A lot cheaper premium than the others and Free NEOS connected homesolutions set up Reviewed on: 22nd September 2018

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