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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.89 (207 reviews)

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3.58

Based on 207 reviews, last reviewed 10th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

51%

24%

17%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025

Latest lowest rating:

1

No lights with an 8-month-old, lowballed by 3K I am currently in a dispute with Aviva (underwriting QuoteMeHappy) regarding claim [10578847] that highlights a shocking disregard for safety and the ... Read more Reviewed on: 10th December 2025

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (207)

Difficult to claim for damage

Our roof suffered storm damage. We took photos, tried to claim. Aviva insisted on a quote for repairs. But to get a quote we must install scaffold to enable contractors to access the roof. Aviva won't pay for scaffolding before we get a quote. Catch 22. Over 18 months later, still have not been able to get repair done under insurance cover. Reviewed on: 1st September 2019

very well priced

was paying a third party broker 3 times the amount for the same cover so was very happy with the price Reviewed on: 1st September 2019

Great all round policy

Great inclusions and can be tailored to suit. Reviewed on: 1st September 2019

Useless

I phoned for advice about content insurance and was told to go online to chose my plan and was made to feel stupid Reviewed on: 31st August 2019

Good basic home insurance

Good basic insurance. The fact that documents are store online and can be accessed at anytime is a good feature. Reviewed on: 31st August 2019

Free smart products

Best price and also had alarms and sensors fitted for free Reviewed on: 30th August 2019

Straight forward, competitive quote

I use Aviva for car and home insurance. Easy app, fast no trouble pay out for claims and competitive premiums. Reviewed on: 26th August 2019

Excellent price

Great customer service and Aviva always renew my home insurance quote at a competitive price Reviewed on: 17th August 2019

Easy renewal and good customer service

I use Aviva for my home insurance as I can easily manage my insurance online via their my Aviva portal. When I haven't found the answer I need on their website I have found their customer service team very helpful. Would definitely recommend. Reviewed on: 12th August 2019

Excellent Experience

I've been with Aviva for years and have several products with them. I would recommend them to anyone and would always look to them for a new product as they offer loyalty discounts. Reviewed on: 11th August 2019

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