Write a review

Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.93 (204 reviews)

View other Aviva products

3.61

Based on 204 reviews, last reviewed 6th Sep 2025

600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

25%

16%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025

Latest lowest rating:

1

Appalling treatment of Pensioners Appalling treatment of pensioners I have been an aviva customer for several years (both home and car insurance). I recommend them to my elderly parent... Read more Reviewed on: 1st September 2025

Read all reviews Write a review

About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Review Aviva: Home insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Aviva Home insurance reviews (204)

Great customer service

helpful customer service, good price and value for money Reviewed on: 8th July 2019

Great service

Great service from Aviva. They are direct and honest and try to help us much as possible. They are value for money. Reviewed on: 6th July 2019

Ok insurance

Good bog standard house insurance. You can keep all your documents on line, just in case! Reviewed on: 6th July 2019

Good insurance

Aviva Insurance is one of the best as they have lots of experience. Haven't had any problems. Easy to apply and good customer service. Reviewed on: 6th July 2019

Got bored and stopped paying out

After a catastrophic flood in the year 2000, the company were at first sympathetic; the assessor visited the house, and authorised the first payments. But after he left the firm, it seems that Aviva got bored with the claim, and refused the final payments, without any reason. Reviewed on: 6th July 2019

Good price for good cover

Very helpful when I had to claim and with reasonably priced premiums Reviewed on: 5th July 2019

home insurance

easy straight forward insurance quotes and helpful staff Reviewed on: 4th July 2019

excellent

good customer service and reasonable price Reviewed on: 16th April 2019

impossible to make a damage claim because of Aviva's terms

We suffered storm damage last winter, i.e. almost a year ago. Aviva want us to get a full quote for the work before they would process the claim. In order for a company to qive us a quote, they need to erect scaffolding, as that part of the roof is inaccesible any other way. Aviva will not pay up-front for this, we can't afford to pay up-front for scafffolding (cost is over £2,000), so we are stymied. Reviewed on: 13th January 2019

Amazing customer service

I cannot believe the negative comments on here! I had received a renewal for home insurance from Aviva and was puzzled as I wasn't aware I had a policy with them. However I had had a bad accident on 17th Dec and my brain was fuzzy with morphine so I decided to look into it. I could find no paperwork etc for Aviva and appeared to have taken out a policy with another company in May. I phoned to explain this and spoke to an incredibly understanding and sympathetic young lady called Courtney. After listening to my story she offered to see if her manager could give me a refund from May 2018. I was delighted to hear that s/he had agreed and a cheque would be sent! That in itself made me think I would go to Aviva for a quote in May, but there was even more to come. Two days later I received a most beautiful bouquet by hand delivery! What a lovely surprise! And an even greater surprise was that it was sent by Aviva with lots of good wishes. I think they have a customer for life! Reviewed on: 11th January 2019

Do you have a different Aviva product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Landlord Insurance
from Just Landlords 4.89 from 9 reviews
Landlord insurance
from Homeprotect 1.00 from 1 reviews
Landlord Insurance
from UKinsuranceNET 0.00 from 0 reviews

Want to see more from Aviva?

Lifetime Mortgage
from Aviva 5.00 from 3 reviews
Landlord Insurance
from Aviva 4.50 from 3 reviews
Pet Insurance
from Aviva 4.17 from 11 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub