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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.89 (207 reviews)

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3.58

Based on 207 reviews, last reviewed 10th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

51%

24%

17%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025

Latest lowest rating:

1

No lights with an 8-month-old, lowballed by 3K I am currently in a dispute with Aviva (underwriting QuoteMeHappy) regarding claim [10578847] that highlights a shocking disregard for safety and the ... Read more Reviewed on: 10th December 2025

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (207)

Great

Good customer service eady to understand what we are getting Reviewed on: 3rd August 2019

no problems

does the job! compared to other providers and this seemed the best Reviewed on: 29th July 2019

A standard insurance

I feel like this option does what it says on the tin. They're a trusted brand and I'm satisfied with my policy. Reviewed on: 16th July 2019

Great customer service

helpful customer service, good price and value for money Reviewed on: 8th July 2019

Great service

Great service from Aviva. They are direct and honest and try to help us much as possible. They are value for money. Reviewed on: 6th July 2019

Ok insurance

Good bog standard house insurance. You can keep all your documents on line, just in case! Reviewed on: 6th July 2019

Good insurance

Aviva Insurance is one of the best as they have lots of experience. Haven't had any problems. Easy to apply and good customer service. Reviewed on: 6th July 2019

Got bored and stopped paying out

After a catastrophic flood in the year 2000, the company were at first sympathetic; the assessor visited the house, and authorised the first payments. But after he left the firm, it seems that Aviva got bored with the claim, and refused the final payments, without any reason. Reviewed on: 6th July 2019

Good price for good cover

Very helpful when I had to claim and with reasonably priced premiums Reviewed on: 5th July 2019

home insurance

easy straight forward insurance quotes and helpful staff Reviewed on: 4th July 2019

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