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Aviva: Home insurance reviews

3.59
Based on 205 reviews, last reviewed 23rd Sep 2025
600% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
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24%
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5%
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2%
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17%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025
Sian Robinson's avatar
Sian Robinson

Latest lowest rating:

1

Spring water We have made a claim on our Aviva home insurance and there is so many loop holes we are getting no where. I am a wheelchair user and I’m unable to acc... Read more Reviewed on: 23rd September 2025
alan wood's avatar
alan wood

About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (205)

Amazing customer service

5
I cannot believe the negative comments on here! I had received a renewal for home insurance from Aviva and was puzzled as I wasn't aware I had a policy with them. However I had had a bad accident on 17th Dec and my brain was fuzzy with morphine so I decided to look into it. I could find no paperwork etc for Aviva and appeared to have taken out a policy with another company in May. I phoned to explain this and spoke to an incredibly understanding and sympathetic young lady called Courtney. After listening to my story she offered to see if her manager could give me a refund from May 2018. I was delighted to hear that s/he had agreed and a cheque would be sent! That in itself made me think I would go to Aviva for a quote in May, but there was even more to come. Two days later I received a most beautiful bouquet by hand delivery! What a lovely surprise! And an even greater surprise was that it was sent by Aviva with lots of good wishes. I think they have a customer for life! Reviewed on: 11th January 2019

Can have everything insured and all visible on one page

5
I use Aviva for my pension, house insurance, travel insurance and life insurance, I find them trustworthy and visible. Reviewed on: 23rd September 2018

FAIRLY GOOD, BUT TOO MUCH SMALL PRINT WITH SUPRISING EXCUSIONS.

3
FAIRLY GOOD , BUT TOO MUCH SMALL PRINT, WITH SOME SUPRISING EXCLUSIONS. TELEPHONE MANNER OF AVIVA STAFF NOT TOO CUSTOMER FRIENDLY. Reviewed on: 22nd September 2018

Free security set up

5
A lot cheaper premium than the others and Free NEOS connected homesolutions set up Reviewed on: 22nd September 2018

Great customer service

4
I had to claim on my house contents insurance for the first time and the claim was handled really well with great customer service. Reviewed on: 22nd September 2018

Aviva Home Insurance

5
I bought this policy using their online service, which was super easy to use, and the software guided me through the proceedure quickly. I thought the cover was perfect for the price of the policy. There is also an online help line, but I didn't need to use this, as everything was straight forward. Reviewed on: 22nd September 2018

Low-cost high quality home insurance

5
Setting up Aviva home insurance is incredibly easy. You choose your options and coatings are easy to see. No hidden surprises. Great value for money. Reviewed on: 14th September 2018

Consistently good value

5
Stayed with Aviva for second year running. Competitive price. Reviewed on: 9th September 2018

Very happy

5
I've used Aviva for 2 years now. So easy to set up home insurance and a fair price. Thankfully haven't had to claim yet! Reviewed on: 24th August 2018

Great emergency response

4
When our oil tank sprung a leak in the hot summer sun they were out and had it drained within three hours! Reviewed on: 29th July 2018

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