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Aviva: Home Insurance reviews

3.56
Based on 195 reviews, last reviewed 1st Apr 2025
No new 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
50%
See only 4 star reviews
25%
See only 3 star reviews
6%
See only 2 star reviews
3%
See only 1 star reviews
16%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024
Sarah S's avatar
Sarah S

Latest lowest rating:

1

renewal price has increased by £183 , never claimed... renewal price has increased by £183 , never claimed and been customer 15 years Reviewed on: 1st April 2025
David w's avatar
David w

About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

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Aviva Home Insurance reviews (195)

overall good

4
my home roof was blown off on a windy day and I immediately contacted aviva for anhome insurance.To my surprise all the procedures were very fast and quick.Thanks to the great customer service. Reviewed on: 5th November 2015

Good Value House Contents Insurance

5
I have never purchased House Contents Insurance before and thought that any quotes would be very expensive, but my deal with Aviva was the cheapest I found. I rent my property and was surprised to find that it was cheaper than my Mum's and she owns her house. The staff on the Customer Service lines are very professional and provided me with a quote immediately. I am very impressed and I intend to look at what other products they have to offer. Reviewed on: 27th August 2015

GOOD WHEN TAKING OUT POLICY

4
Essy to buy online and the best price we could find. Can't really review it fully as the true test of how good they are will come if we have to claim Reviewed on: 26th August 2015

There when I need them

4
I have yet to claim on my home insurance and hope I don't have to, but what's worrying me is the excess Id have to pay before making any kind of claim. Reviewed on: 9th August 2015

My claim was sorted out fairly quickly & in a very friendly manner, giving me clear & regular updates on how it was progressing

4
I had to make a claim on my contents insurance because a television fell on my laptop, breaking the top & screen. The staff I spoke to were always polite & friendly, they explained what would happen clearly & my claim was sorted out to my satisfaction within 3 weeks. Efficient & reliable Reviewed on: 24th March 2015

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