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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.91 (205 reviews)

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3.59

Based on 205 reviews, last reviewed 23rd Sep 2025

600% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

52%

24%

17%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025

Latest lowest rating:

1

Spring water We have made a claim on our Aviva home insurance and there is so many loop holes we are getting no where. I am a wheelchair user and I’m unable to acc... Read more Reviewed on: 23rd September 2025

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (205)

Excellent customer service

I always go with Aviva, their products are second to none. I like to continue with them every year but as you know the premium always goes up even though I didn't claim anything so the best thing to do is change company to get the best price by using cash back website. But I make sure that that I am always back to Aviva the following year. Reviewed on: 28th March 2016

Good service

Always helpful and good value, can't fault them. Reviewed on: 3rd March 2016

CheekyCharges Campaigner

They have very good customer service & we've never had any problems with them Reviewed on: 27th February 2016

CheekyCharges Campaigner

Good service no issues so far not needed to claim good value Reviewed on: 26th February 2016

very bad

I am not insured with Aviva but they owe me money following an accident where my daughter was the 3rd party. They agree to the debt but simply don't pay and don't respond. They haven't paid up in over a year. Their customer service people send lovely simpering emails and redirect me to Claims - who simply don't respond. A company which couldn't care less about anything or anyone but their money. Reviewed on: 24th December 2015

No problems at all

I'm glad I decided to give Aviva a chance, they ended up giving me some really cheap quotes and saving me a lot of money on my home insurance. The staff I spoke to on the phone were also really nice and very helpful so I can't complain at all. Reviewed on: 24th December 2015

great

always check aviva as they are not on comparison sites. I have always found them to be one of the cheapest on quotes and the customer service is very good Reviewed on: 24th December 2015

Fantastic Customer service and very reliable cover

I have found Aviva to be very helpful when I have contacted them during the past 7 months since I took out my policy.All issues have been dealt with promptly and I feel the policy is very reliable. Reviewed on: 11th November 2015

security, safety and protection,

Aviva home insurance are the best to go with. I feel safe and secure with them and have no problems. Great company to be under. Reviewed on: 10th November 2015

Great Company with focus to Customer Satisfaction

Thanks to Aviva home insurance, the content and my house is safe and covered no matter what the damage might me. I have a mortgage which I require an home insurance for and aviva was able to provide the best services while considering the amount that am willing to spend. I am truly grateful that companies such as Aviva still exist to help sort out insurance issues which are important should incase damage to properties occur. Reviewed on: 10th November 2015

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Aviva: Home insurance reviews

600% increase in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Aviva: Home insurance now

Aviva Home insurance reviews (205)

Excellent customer service

Good service

CheekyCharges Campaigner

CheekyCharges Campaigner

very bad

No problems at all

great

Fantastic Customer service and very reliable cover

security, safety and protection,

Great Company with focus to Customer Satisfaction

Do you have a different Aviva product?

Want to see more from Aviva?

Lifetime Mortgage

Landlord Insurance

Pet Insurance

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