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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.89 (207 reviews)

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3.58

Based on 207 reviews, last reviewed 10th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

51%

24%

17%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025

Latest lowest rating:

1

No lights with an 8-month-old, lowballed by 3K I am currently in a dispute with Aviva (underwriting QuoteMeHappy) regarding claim [10578847] that highlights a shocking disregard for safety and the ... Read more Reviewed on: 10th December 2025

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (207)

Sneaky, hidden clauses,

Having paid a very expensive premium and specified jewellery when house was broken into with alarm on they declined claim because the jewellery wasn't in a safe They employ OSG who went to great lengths to uncover any thing they could so they could decline Reviewed on: 23rd January 2017

Will not recomend to any one.

Too many bad experiences and declines. Reviewed on: 16th January 2017

Rip off!

I have paid for 5* cover for more than 20 years and in all this time I have been unable to make a single claim. There is a always a clause/reason on their part every time I have applied for not being eligible to. They send out a booklet out with very basic information / details about the claims process. Additionaly they charge a very expensive administration fee of (£23.75) for no changes to the policy, and for giving them your service & renewing your policy annually. This is mandatory even without any changes to your policy/paper work. A big mistake & very costly to me at a stressful time when I needed help. Reviewed on: 16th January 2017

Good value

We got a quote online for our flat, contents only, which was significantly less than other quotations we had found. It was easy to quote though our walls are not standard construction and I did find it difficult to find anyone in aviva who seemed to understand the statement of fact. Not needed to claim yet so I suppose time will tell if any good Reviewed on: 24th December 2016

Good cover, good price, helpful staff.

I review home insurance every year and have been happy enough with the product and service provided by Aviva that I have stuck with them for a few years now. The paperwork is clear and I've been happy when dealing with them on the phone to discuss renewals. I have no experience of their claims process. Reviewed on: 24th December 2016

Very friendly

Nice to speak to a human, very friendly, nice to do business with Reviewed on: 13th October 2016

2 years with Aviva

We moved home 2 years ago and Aviva were then and still are the most comprehensive company for the best prices, and no price hikes as yet!! Reviewed on: 9th October 2016

great

no issues, great product and don't have to ring Reviewed on: 9th October 2016

Insurer you can Trust

We have car and home insurance with Aviva and the only real test of insurance is what happens when it goes wrong. When we had a problem Aviva were great Reviewed on: 9th October 2016

Always a pleasure to deal with

quick ADVICE AND PAYOUT WHEN NEEDED Reviewed on: 12th September 2016

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