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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.91 (195 reviews)

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3.48

Based on 195 reviews, last reviewed 1st Apr 2025

No new 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

50%

25%

16%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

renewal price has increased by £183 , never claimed... renewal price has increased by £183 , never claimed and been customer 15 years Reviewed on: 1st April 2025

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

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Aviva Home Insurance reviews (195)

Rip off!

I have paid for 5* cover for more than 20 years and in all this time I have been unable to make a single claim. There is a always a clause/reason on their part every time I have applied for not being eligible to. They send out a booklet out with very basic information / details about the claims process. Additionaly they charge a very expensive administration fee of (£23.75) for no changes to the policy, and for giving them your service & renewing your policy annually. This is mandatory even without any changes to your policy/paper work. A big mistake & very costly to me at a stressful time when I needed help. Reviewed on: 16th January 2017

Good value

We got a quote online for our flat, contents only, which was significantly less than other quotations we had found. It was easy to quote though our walls are not standard construction and I did find it difficult to find anyone in aviva who seemed to understand the statement of fact. Not needed to claim yet so I suppose time will tell if any good Reviewed on: 24th December 2016

Good cover, good price, helpful staff.

I review home insurance every year and have been happy enough with the product and service provided by Aviva that I have stuck with them for a few years now. The paperwork is clear and I've been happy when dealing with them on the phone to discuss renewals. I have no experience of their claims process. Reviewed on: 24th December 2016

Very friendly

Nice to speak to a human, very friendly, nice to do business with Reviewed on: 13th October 2016

2 years with Aviva

We moved home 2 years ago and Aviva were then and still are the most comprehensive company for the best prices, and no price hikes as yet!! Reviewed on: 9th October 2016

great

no issues, great product and don't have to ring Reviewed on: 9th October 2016

Insurer you can Trust

We have car and home insurance with Aviva and the only real test of insurance is what happens when it goes wrong. When we had a problem Aviva were great Reviewed on: 9th October 2016

Always a pleasure to deal with

quick ADVICE AND PAYOUT WHEN NEEDED Reviewed on: 12th September 2016

Excellent cover and value

Good cover and annual increases have been moderate Reviewed on: 12th September 2016

Bas Advice Given

Has home insurance with them and my laptop got knocked off the kitchen table onto the hard floor. I contacted them and the person I spoke too stated that I didn't have the laptop insured for outside the home, I stated it wasn't outside the home when the accident happened, but he said I couldn't claim. I called them the next day to query the previous call as I was angry and stated the same issue that I had and they stated that it was covered in the home!!! Never take their word as final as I knew I was covered. Reviewed on: 12th September 2016

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