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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.93 (204 reviews)

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3.60

Based on 204 reviews, last reviewed 6th Sep 2025

600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

25%

16%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025

Latest lowest rating:

1

Appalling treatment of Pensioners Appalling treatment of pensioners I have been an aviva customer for several years (both home and car insurance). I recommend them to my elderly parent... Read more Reviewed on: 1st September 2025

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (204)

seems like good value - get multiproduct discount

having life, car and home insurance with Aviva means that we get a multi product discount which makes it really good value for us. Have never had to claim but i would like to think the customer service would be good if we did need to. Reviewed on: 17th July 2017

Never had a problem with them

Polite and good to deal with. I can usually find cheaper each year so they tend to drop the price a bit. Reviewed on: 17th July 2017

Excellent Service

On the very few times we have had a reason to claim the service we have received has been second to none and with us having more than one policy with this company we get a reduction in our premiums .. Unbeatable! Reviewed on: 16th July 2017

5* service

Chuffed gave me discount when mentioned online competitors also they give unlimited cover(usually 75k contents) & 60 days if home not occupied (most usually 30) also water cover standard (usually extra charge with competitors?) Reviewed on: 4th July 2017

Reasonable and reliable

I use the online Aviva site to keep all of my Aviva policies together, it works well. Reviewed on: 4th July 2017

alternative accomodation

I had an alternative accommodation cover for £50,000. Paid my parents £14.28 a day to stay with them for 4 weeks. Then paid £1000 for a caravan which I lived in for 6 months. They told me paying a £1000 for a caravan was generous. I then persuaded them to pay for a better caravan for £22000. Now they want me to buy back the caravan from them for £15000 before I have a house to live in. Reviewed on: 21st March 2017

MaxYourMoney - discounts for people with multiple products

We have our life, home and motor insurance with Aviva and we get an additional discount by holding all these insurances with them. I still shop around each year but they often still work out the best price too. By renewing online, they give a further discount so it's a great way to #MaxYourMoney Reviewed on: 20th March 2017

Sneaky, hidden clauses,

Having paid a very expensive premium and specified jewellery when house was broken into with alarm on they declined claim because the jewellery wasn't in a safe They employ OSG who went to great lengths to uncover any thing they could so they could decline Reviewed on: 23rd January 2017

Will not recomend to any one.

Too many bad experiences and declines. Reviewed on: 16th January 2017

Rip off!

I have paid for 5* cover for more than 20 years and in all this time I have been unable to make a single claim. There is a always a clause/reason on their part every time I have applied for not being eligible to. They send out a booklet out with very basic information / details about the claims process. Additionaly they charge a very expensive administration fee of (£23.75) for no changes to the policy, and for giving them your service & renewing your policy annually. This is mandatory even without any changes to your policy/paper work. A big mistake & very costly to me at a stressful time when I needed help. Reviewed on: 16th January 2017

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