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Leanne Bell

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Review of the Aviva, Home Insurance:

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Very Speedy & helpful response!

I sent in a claim via Aviva's website and included some photos of a carpet that had been damaged on our stairs (due to my Daughters very speedy arrival!). I received a telephone call within 1-2 hours to confirm details and fill me in on the next stage of the process. An independent inspector called a couple of days later as promised after the weekend. They were very helpful and gave me a time slot to visit my address that was convenient to me, and fitted in with school runs etc. The assessor arrived, I picked out a sample from a few that I had been provided with and then paid my excess. I was contacted a couple of days later by a local carpet fitting company and we arranged a date for them to attend. Overall I am very happy with the service that I received from start to end. Every person that I came into contact with was very polite and helpful, and more than willing to answer any questions that I had. I also felt like I knew what was happening every step of the way. I would definitely recommend Aviva & have renewed my insurance for another year with them. Reviewed on: 16th August 2016

Review of the Halifax, Fixed Rate Mortgage:

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Fab customer service - honest, reliable and straightforward

We wanted to look at whether or not we could save money by switching out mortgage to a fixed deal. I was in branch anyway to sort out a savings account for my baby, so asked the question. The member of staff was very helpful and told me I could look over the costings etc online which would save me and my partner coming into branch for a meeting of up to two hours. I did this when I got home, and had my new mortgage set up in next to no time in just a few clicks. Reviewed on: 19th February 2016

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