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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.89 (196 reviews)

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3.46

Based on 196 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

24%

17%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Appalling treatment of Pensioners Appalling treatment of pensioners I have been an aviva customer for several years (both home and car insurance). I recommend them to my elderly parent... Read more Reviewed on: 1st September 2025

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (196)

excellent saving

after shopping round for car insurance Aviva offered me a great deal! A week later my current home insurance company gave me my renewal quote,so I thought i'd give Aviva another go.Their quote was 500 pounds cheaper and took 5Minutes to set up!! thanks aviva Reviewed on: 22nd July 2017

Accessible and accommodating Aviva

I've used various comparison websites over the years for insurance quotes but I've recently returned to Aviva for my house and car insurance. The great thing is that you can speak to someone who is very customer focused and understands your request properly. Once your a customer you can access your account online which even for a Luddite like me is easy to work your way round. I certainly have found them competitive but also accommodating and I've already recommended other family members. It takes the stress out of the annual renewals. Reviewed on: 21st July 2017

seems like good value - get multiproduct discount

having life, car and home insurance with Aviva means that we get a multi product discount which makes it really good value for us. Have never had to claim but i would like to think the customer service would be good if we did need to. Reviewed on: 17th July 2017

Never had a problem with them

Polite and good to deal with. I can usually find cheaper each year so they tend to drop the price a bit. Reviewed on: 17th July 2017

Excellent Service

On the very few times we have had a reason to claim the service we have received has been second to none and with us having more than one policy with this company we get a reduction in our premiums .. Unbeatable! Reviewed on: 16th July 2017

5* service

Chuffed gave me discount when mentioned online competitors also they give unlimited cover(usually 75k contents) & 60 days if home not occupied (most usually 30) also water cover standard (usually extra charge with competitors?) Reviewed on: 4th July 2017

Reasonable and reliable

I use the online Aviva site to keep all of my Aviva policies together, it works well. Reviewed on: 4th July 2017

alternative accomodation

I had an alternative accommodation cover for £50,000. Paid my parents £14.28 a day to stay with them for 4 weeks. Then paid £1000 for a caravan which I lived in for 6 months. They told me paying a £1000 for a caravan was generous. I then persuaded them to pay for a better caravan for £22000. Now they want me to buy back the caravan from them for £15000 before I have a house to live in. Reviewed on: 21st March 2017

MaxYourMoney - discounts for people with multiple products

We have our life, home and motor insurance with Aviva and we get an additional discount by holding all these insurances with them. I still shop around each year but they often still work out the best price too. By renewing online, they give a further discount so it's a great way to #MaxYourMoney Reviewed on: 20th March 2017

Sneaky, hidden clauses,

Having paid a very expensive premium and specified jewellery when house was broken into with alarm on they declined claim because the jewellery wasn't in a safe They employ OSG who went to great lengths to uncover any thing they could so they could decline Reviewed on: 23rd January 2017

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