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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.91 (195 reviews)

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3.54

Based on 195 reviews, last reviewed 1st Apr 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

50%

25%

16%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

renewal price has increased by £183 , never claimed... renewal price has increased by £183 , never claimed and been customer 15 years Reviewed on: 1st April 2025

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

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Aviva Home Insurance reviews (195)

Accessible and accommodating Aviva

I've used various comparison websites over the years for insurance quotes but I've recently returned to Aviva for my house and car insurance. The great thing is that you can speak to someone who is very customer focused and understands your request properly. Once your a customer you can access your account online which even for a Luddite like me is easy to work your way round. I certainly have found them competitive but also accommodating and I've already recommended other family members. It takes the stress out of the annual renewals. Reviewed on: 21st July 2017

seems like good value - get multiproduct discount

having life, car and home insurance with Aviva means that we get a multi product discount which makes it really good value for us. Have never had to claim but i would like to think the customer service would be good if we did need to. Reviewed on: 17th July 2017

Never had a problem with them

Polite and good to deal with. I can usually find cheaper each year so they tend to drop the price a bit. Reviewed on: 17th July 2017

Excellent Service

On the very few times we have had a reason to claim the service we have received has been second to none and with us having more than one policy with this company we get a reduction in our premiums .. Unbeatable! Reviewed on: 16th July 2017

5* service

Chuffed gave me discount when mentioned online competitors also they give unlimited cover(usually 75k contents) & 60 days if home not occupied (most usually 30) also water cover standard (usually extra charge with competitors?) Reviewed on: 4th July 2017

Reasonable and reliable

I use the online Aviva site to keep all of my Aviva policies together, it works well. Reviewed on: 4th July 2017

alternative accomodation

I had an alternative accommodation cover for £50,000. Paid my parents £14.28 a day to stay with them for 4 weeks. Then paid £1000 for a caravan which I lived in for 6 months. They told me paying a £1000 for a caravan was generous. I then persuaded them to pay for a better caravan for £22000. Now they want me to buy back the caravan from them for £15000 before I have a house to live in. Reviewed on: 21st March 2017

MaxYourMoney - discounts for people with multiple products

We have our life, home and motor insurance with Aviva and we get an additional discount by holding all these insurances with them. I still shop around each year but they often still work out the best price too. By renewing online, they give a further discount so it's a great way to #MaxYourMoney Reviewed on: 20th March 2017

Sneaky, hidden clauses,

Having paid a very expensive premium and specified jewellery when house was broken into with alarm on they declined claim because the jewellery wasn't in a safe They employ OSG who went to great lengths to uncover any thing they could so they could decline Reviewed on: 23rd January 2017

Will not recomend to any one.

Too many bad experiences and declines. Reviewed on: 16th January 2017

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