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Aviva: Home Insurance reviews

3.54
Based on 195 reviews, last reviewed 1st Apr 2025
No new 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
50%
See only 4 star reviews
25%
See only 3 star reviews
6%
See only 2 star reviews
3%
See only 1 star reviews
16%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024
Sarah S's avatar
Sarah S

Latest lowest rating:

1

renewal price has increased by £183 , never claimed... renewal price has increased by £183 , never claimed and been customer 15 years Reviewed on: 1st April 2025
David w's avatar
David w

About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

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Aviva Home Insurance reviews (195)

Top service

5
I have beenprovided a great service with good customer services and good communication I also received a cashback cheque Reviewed on: 15th August 2016

Flood damage settled in days.

4
I had only switched to Aviva a week before I had a burst pipe in my bathroom and needed a new ceiling, bathroom floor and the new pipework. They sent an assessor around the next day, after 2 quotes were emailed, the cheque was in the post within 5 days. Amazing service. Reviewed on: 15th August 2016

Excellent cover, good price

4
offered us a good level of cover for our building and contents for a competitive price. Also got a discount because we had other products with them which was a nice touch. Reviewed on: 14th August 2016

Stress free experience

4
Good customer care, easy to understand policy Reviewed on: 4th August 2016

Good value for money

4
Aviva's website is easy to use and their online customer support are very friendly and helpful Reviewed on: 3rd August 2016

Simple and clear

5
Good home insurance experience including claim. Very clear about what was included in my cover and a very professional approach to the claim. Quick and easy. Reviewed on: 1st August 2016

Home Insurance

5
Great price, very quickly arranged and courteous call handlers Reviewed on: 1st August 2016

Reliable

5
They pay up no problem. They might be a bit more expensive than some budget insurers but when purchasing insurance I'm purchasing peace of mind and I want a brand I can trust. Reviewed on: 1st August 2016

Best value

5
I own a house yet I no longer live in it but it's not rented out either. Family lives there rent free. Was rather concerned I would be treated like a landlord and have to pay hundreds of pounds for insurance, Aviva didn't make me feel stupid at all trying to explain this and the cost was less than a hundred quid. Damn good Reviewed on: 1st August 2016

Trustworthy company

4
Not cheapest but there are always offers and it offers peace of mind Reviewed on: 1st August 2016

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