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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.50 (209 reviews)

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3.50

Based on 209 reviews, last reviewed 17th Jul 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

51%

24%

17%

Latest highest rating:

5

Flawless execution and support Flawless execution and support throughout the whole process from start to finish. No complaints about the level of help or the price. Nothing more to ... Read more Reviewed on: 17th July 2026

Latest lowest rating:

1

Avoid avoid avoid Terrible providers made our lives hell after a fire, avoid at all costs Reviewed on: 16th June 2026

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (209)

Very Speedy & helpful response!

I sent in a claim via Aviva's website and included some photos of a carpet that had been damaged on our stairs (due to my Daughters very speedy arrival!). I received a telephone call within 1-2 hours to confirm details and fill me in on the next stage of the process. An independent inspector called a couple of days later as promised after the weekend. They were very helpful and gave me a time slot to visit my address that was convenient to me, and fitted in with school runs etc. The assessor arrived, I picked out a sample from a few that I had been provided with and then paid my excess. I was contacted a couple of days later by a local carpet fitting company and we arranged a date for them to attend. Overall I am very happy with the service that I received from start to end. Every person that I came into contact with was very polite and helpful, and more than willing to answer any questions that I had. I also felt like I knew what was happening every step of the way. I would definitely recommend Aviva & have renewed my insurance for another year with them. Reviewed on: 16th August 2016

Absolutely fantastic

They where brill from start to finish when I had problems with drains Reviewed on: 16th August 2016

Good service, good product

Excellent, efficient customer service. Good cover Reviewed on: 15th August 2016

Great product

Excellent company, very helpful Reviewed on: 15th August 2016

Top service

I have beenprovided a great service with good customer services and good communication I also received a cashback cheque Reviewed on: 15th August 2016

Flood damage settled in days.

I had only switched to Aviva a week before I had a burst pipe in my bathroom and needed a new ceiling, bathroom floor and the new pipework. They sent an assessor around the next day, after 2 quotes were emailed, the cheque was in the post within 5 days. Amazing service. Reviewed on: 15th August 2016

Excellent cover, good price

offered us a good level of cover for our building and contents for a competitive price. Also got a discount because we had other products with them which was a nice touch. Reviewed on: 14th August 2016

Stress free experience

Good customer care, easy to understand policy Reviewed on: 4th August 2016

Good value for money

Aviva's website is easy to use and their online customer support are very friendly and helpful Reviewed on: 3rd August 2016

Simple and clear

Good home insurance experience including claim. Very clear about what was included in my cover and a very professional approach to the claim. Quick and easy. Reviewed on: 1st August 2016

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