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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.89 (207 reviews)

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3.58

Based on 207 reviews, last reviewed 10th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

51%

24%

17%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025

Latest lowest rating:

1

No lights with an 8-month-old, lowballed by 3K I am currently in a dispute with Aviva (underwriting QuoteMeHappy) regarding claim [10578847] that highlights a shocking disregard for safety and the ... Read more Reviewed on: 10th December 2025

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (207)

Good service, good product

Excellent, efficient customer service. Good cover Reviewed on: 15th August 2016

Great product

Excellent company, very helpful Reviewed on: 15th August 2016

Top service

I have beenprovided a great service with good customer services and good communication I also received a cashback cheque Reviewed on: 15th August 2016

Flood damage settled in days.

I had only switched to Aviva a week before I had a burst pipe in my bathroom and needed a new ceiling, bathroom floor and the new pipework. They sent an assessor around the next day, after 2 quotes were emailed, the cheque was in the post within 5 days. Amazing service. Reviewed on: 15th August 2016

Excellent cover, good price

offered us a good level of cover for our building and contents for a competitive price. Also got a discount because we had other products with them which was a nice touch. Reviewed on: 14th August 2016

Stress free experience

Good customer care, easy to understand policy Reviewed on: 4th August 2016

Good value for money

Aviva's website is easy to use and their online customer support are very friendly and helpful Reviewed on: 3rd August 2016

Simple and clear

Good home insurance experience including claim. Very clear about what was included in my cover and a very professional approach to the claim. Quick and easy. Reviewed on: 1st August 2016

Home Insurance

Great price, very quickly arranged and courteous call handlers Reviewed on: 1st August 2016

Reliable

They pay up no problem. They might be a bit more expensive than some budget insurers but when purchasing insurance I'm purchasing peace of mind and I want a brand I can trust. Reviewed on: 1st August 2016

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