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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.97 (191 reviews)

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3.65

Based on 191 reviews, last reviewed 6th Nov 2024

33% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

51%

25%

15%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Untrustworthy. Uncaring. Appalling. Had a month of hell with Aviva Home Insurance. Their contradictory advice and comments necessitated hours on the phone every single day for over 3 we... Read more Reviewed on: 6th November 2024

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

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Aviva Home Insurance reviews (191)

very bad

I am not insured with Aviva but they owe me money following an accident where my daughter was the 3rd party. They agree to the debt but simply don't pay and don't respond. They haven't paid up in over a year. Their customer service people send lovely simpering emails and redirect me to Claims - who simply don't respond. A company which couldn't care less about anything or anyone but their money. Reviewed on: 24th December 2015

No problems at all

I'm glad I decided to give Aviva a chance, they ended up giving me some really cheap quotes and saving me a lot of money on my home insurance. The staff I spoke to on the phone were also really nice and very helpful so I can't complain at all. Reviewed on: 24th December 2015

great

always check aviva as they are not on comparison sites. I have always found them to be one of the cheapest on quotes and the customer service is very good Reviewed on: 24th December 2015

Fantastic Customer service and very reliable cover

I have found Aviva to be very helpful when I have contacted them during the past 7 months since I took out my policy.All issues have been dealt with promptly and I feel the policy is very reliable. Reviewed on: 11th November 2015

security, safety and protection,

Aviva home insurance are the best to go with. I feel safe and secure with them and have no problems. Great company to be under. Reviewed on: 10th November 2015

Great Company with focus to Customer Satisfaction

Thanks to Aviva home insurance, the content and my house is safe and covered no matter what the damage might me. I have a mortgage which I require an home insurance for and aviva was able to provide the best services while considering the amount that am willing to spend. I am truly grateful that companies such as Aviva still exist to help sort out insurance issues which are important should incase damage to properties occur. Reviewed on: 10th November 2015

overall good

my home roof was blown off on a windy day and I immediately contacted aviva for anhome insurance.To my surprise all the procedures were very fast and quick.Thanks to the great customer service. Reviewed on: 5th November 2015

Good Value House Contents Insurance

I have never purchased House Contents Insurance before and thought that any quotes would be very expensive, but my deal with Aviva was the cheapest I found. I rent my property and was surprised to find that it was cheaper than my Mum's and she owns her house. The staff on the Customer Service lines are very professional and provided me with a quote immediately. I am very impressed and I intend to look at what other products they have to offer. Reviewed on: 27th August 2015

GOOD WHEN TAKING OUT POLICY

Essy to buy online and the best price we could find. Can't really review it fully as the true test of how good they are will come if we have to claim Reviewed on: 26th August 2015

There when I need them

I have yet to claim on my home insurance and hope I don't have to, but what's worrying me is the excess Id have to pay before making any kind of claim. Reviewed on: 9th August 2015

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