Smart Money People Logo
Share this page
Link copied

Aviva: Home insurance reviews

View other Aviva products
3.60
Based on 204 reviews, last reviewed 6th Sep 2025
600% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
52%
See only 4 star reviews
25%
See only 3 star reviews
5%
See only 2 star reviews
2%
See only 1 star reviews
16%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025
Sian Robinson's avatar
Sian Robinson

Latest lowest rating:

1

Appalling treatment of Pensioners Appalling treatment of pensioners I have been an aviva customer for several years (both home and car insurance). I recommend them to my elderly parent... Read more Reviewed on: 1st September 2025
huda badri's avatar
huda badri
Read all reviews Write a review

About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

Review Aviva: Home insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Aviva Home insurance reviews (204)

Good Value House Contents Insurance

5
I have never purchased House Contents Insurance before and thought that any quotes would be very expensive, but my deal with Aviva was the cheapest I found. I rent my property and was surprised to find that it was cheaper than my Mum's and she owns her house. The staff on the Customer Service lines are very professional and provided me with a quote immediately. I am very impressed and I intend to look at what other products they have to offer. Reviewed on: 27th August 2015
Carol 1971's avatar
Carol 1971

GOOD WHEN TAKING OUT POLICY

4
Essy to buy online and the best price we could find. Can't really review it fully as the true test of how good they are will come if we have to claim Reviewed on: 26th August 2015
CLAUREN's avatar
CLAUREN

There when I need them

4
I have yet to claim on my home insurance and hope I don't have to, but what's worrying me is the excess Id have to pay before making any kind of claim. Reviewed on: 9th August 2015
Charlotte Eaton's avatar
Charlotte Eaton

My claim was sorted out fairly quickly & in a very friendly manner, giving me clear & regular updates on how it was progressing

4
I had to make a claim on my contents insurance because a television fell on my laptop, breaking the top & screen. The staff I spoke to were always polite & friendly, they explained what would happen clearly & my claim was sorted out to my satisfaction within 3 weeks. Efficient & reliable Reviewed on: 24th March 2015
MrsU's avatar
MrsU

Do you have a different Aviva product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Want to see more from Aviva?

  • Lifetime Mortgage

    from Aviva 5.00 from 3 reviews
    Aviva

  • Landlord Insurance

    from Aviva 4.50 from 3 reviews
    Aviva

  • Pet Insurance

    from Aviva 4.17 from 11 reviews
    Aviva
    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill