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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.91 (205 reviews)

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3.61

Based on 205 reviews, last reviewed 23rd Sep 2025

600% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

52%

24%

17%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025

Latest lowest rating:

1

Spring water We have made a claim on our Aviva home insurance and there is so many loop holes we are getting no where. I am a wheelchair user and I’m unable to acc... Read more Reviewed on: 23rd September 2025

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (205)

overall good

my home roof was blown off on a windy day and I immediately contacted aviva for anhome insurance.To my surprise all the procedures were very fast and quick.Thanks to the great customer service. Reviewed on: 5th November 2015

Good Value House Contents Insurance

I have never purchased House Contents Insurance before and thought that any quotes would be very expensive, but my deal with Aviva was the cheapest I found. I rent my property and was surprised to find that it was cheaper than my Mum's and she owns her house. The staff on the Customer Service lines are very professional and provided me with a quote immediately. I am very impressed and I intend to look at what other products they have to offer. Reviewed on: 27th August 2015

GOOD WHEN TAKING OUT POLICY

Essy to buy online and the best price we could find. Can't really review it fully as the true test of how good they are will come if we have to claim Reviewed on: 26th August 2015

There when I need them

I have yet to claim on my home insurance and hope I don't have to, but what's worrying me is the excess Id have to pay before making any kind of claim. Reviewed on: 9th August 2015

My claim was sorted out fairly quickly & in a very friendly manner, giving me clear & regular updates on how it was progressing

I had to make a claim on my contents insurance because a television fell on my laptop, breaking the top & screen. The staff I spoke to were always polite & friendly, they explained what would happen clearly & my claim was sorted out to my satisfaction within 3 weeks. Efficient & reliable Reviewed on: 24th March 2015

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