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Sarah And-Colin George

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Review of the Aviva, Home Insurance:

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Avoid at all costs, the worst insurance company I have ever had dealings with.

Avoid at all costs. My complaint to them regarding the handling of our claim was not upheld by Aviva. So I took my complaint to the Financial Ombudsman Service (FOS) and they upheld our complaint against Aviva and awarded us a financial award, FOS ref number DRN-3746603. Aviva has chosen to ignore the Ombudsman’s final decision and award that is legally binding in law. The Ombudsman has made repeated attempts to get Aviva to comply with their decision and Aviva has simply ignored them. We are now in the process of asking the Courts to issue a Court Enforcement Order, so that enforcement action can be taken against Aviva to recover the sum awarded to us. We have also reported this matter to the Financial Conduct Authority and this has still not prompted Aviva to settle this matter. If Aviva ignores the Government bodies and the laws put in place to regulate them, there is no hope for a customer who has a legitimate complaint against them. Aviva will simply respond to this review by stating that they will contact us to resolve this matter. However the Ombudsman has made repeated requests for Aviva to contact us and they have not, so you can draw your own conclusions from Aviva’s response to this. As stated above void at all costs Aviva, plus their online only service Quotemehappy.com as they do not comply with their own governing bodies. Reviewed on: 12th December 2022

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