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Annoyed (soon to be ex) Customer

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Review of the Aviva, Home Insurance:

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CANNOT GET THROUGH BY PHONE

BEWARE - may seem like a good price but just hope that you don't need to contact them as it's impossible to get through by phone. You have to pay for the calls you make - the line connects and then you are just left hanging listening to music while you are paying for the privilige. No indication given of where you are in the queue. Instead they tell you to contact them by email. There is no live chat. It takes them 2 days to respond each time to the email. Try having a conversation this way! I've been trying to query my 30% proce increase on renewal and make changes prior to renewing my home insurance for over a week now - waiting days each time between emails and still not getting direct answers to direct questions - ludicrous. I'll take my business elsewhere - to a company with people that can pick up a phone and speak to customers. Reviewed on: 21st July 2023

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