Following a flood from a burst pipe we have extensive damage to the lower floor of our property. Initially Aviva's response was excellent sending emergency responders within hours of us calling them. All of our flooring, skirting boards etc were ripped out and taken away on the same day and drying equipment installed.. What great service i thought but it has gone rapidly downhill since then! We are currently arguing with the loss adjuster on the settlement. We have been told that they have no contractors to do any of the repair work and we need to source our own material and labour. That's OK if Aviva will pay what it is going to cost but they will not. They say our quotes are too high and they can only pay us what they can get the work done for. How can they possibly use that argument when they have admitted they cannot complete any repairs for us. The assessor is rude and argumentative. Of course they could get the work done cheaper & that is because of their buying power, little old me cannot get those sort of discounts. I am not backing down as I am so furious with their attitude and will take it to the Ombusman if needed, DO NOT USE AVIVA FOR AYNY TYPE OF INSURANCE IF THIS IS HOW THEY TRAT THEIR CUSTOMERS!!!
Reviewed on: 20th March 2024
