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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.97 (191 reviews)

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3.65

Based on 191 reviews, last reviewed 6th Nov 2024

13% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

51%

25%

15%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Untrustworthy. Uncaring. Appalling. Had a month of hell with Aviva Home Insurance. Their contradictory advice and comments necessitated hours on the phone every single day for over 3 we... Read more Reviewed on: 6th November 2024

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

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Aviva Home Insurance reviews (191)

Does what it needs

Does what it needs to. Simple to set up. Never had to make a claim. Reviewed on: 9th August 2023

Great cover at a fair price

Unlike some insurers, I've been with Aviva now for 5+ years and they haven't taken advantage of my being loyal and upping the price. They even suggest you check to see if you can get it cheaper. But the cover is excellent, easy to understand and competitive. Reviewed on: 9th August 2023

Good cover low prices

Has beaten other companies on cover and pricing for years. Reviewed on: 28th July 2023

Customers are not valued

In my rush to get to the bathroom to stop my bath from over flowing, I tripped on my network cable and pulled my laptop off the side. When I returned it would not power on. I planned to get it repaired myself, so I took it to Volt UK who assessed my laptop. It turned out that my on board GPU was faulty, and meant the motherboard needed replacing. They quoted me just shy of £800 for the repair. (Alot more than I expected.) So I turned to my contents insurance (Aviva) for help. They passed the claim to a company called Be Valued. They informed me they would need to collect my laptop, assess it and then destroy my laptop. This wasn't acceptable to me as I use this laptop to store data relating to my dog walking customers. It also contains after market parts and sentimental data such as family pictures. Be Valued agreed to use an itemised invoice from Volt UK, which I got for them. Then they changed their mind and told me they still wanted the laptop and still planned to destroy it. This hole ordeal has taken almost 2 months just to arrive back at square one. I definitely do not feel valued by Be Valued, or by Aviva. I will not be renewing with Aviva, and I will be moving my pension to another company. Reviewed on: 26th July 2023

CANNOT GET THROUGH BY PHONE

BEWARE - may seem like a good price but just hope that you don't need to contact them as it's impossible to get through by phone. You have to pay for the calls you make - the line connects and then you are just left hanging listening to music while you are paying for the privilige. No indication given of where you are in the queue. Instead they tell you to contact them by email. There is no live chat. It takes them 2 days to respond each time to the email. Try having a conversation this way! I've been trying to query my 30% proce increase on renewal and make changes prior to renewing my home insurance for over a week now - waiting days each time between emails and still not getting direct answers to direct questions - ludicrous. I'll take my business elsewhere - to a company with people that can pick up a phone and speak to customers. Reviewed on: 21st July 2023

Useless way

Some staff misinform need training what the product , management doesnt analyzed and thru review claims honestly in both side payee client is loss in dealing in insurance way why first they will push you with small.claim with deductible and the issue when you accept it even 100 dollar they gonna say we will increased your next .premium and if not you still continue paying your premium base on inflation rate plus NO CLAIM. Who.do.you think win in situation its all win solution...... Reviewed on: 3rd May 2023

DONT WASTE YOUR MONEY!!!!!

DONT BOTHER WASTING YOUR MONEY ON HOME INSURANCE FROM AVIVA!!! If i could put no stars i would my house flooded on christmas eve last year they are useless took 3 months to come even see my property which lay soaked and damp and moldy until this day its been a s*** show they dont speak to you the 3rd party companys they employ are the same all the companys invovled lie the companys are disaster care and fast react stay away from them and they dont provide proof of anything and when you question or you heard the person say it apparently you didnt and they dont care what you have to say my full house has been destroyed and they are neglecting to touch it and trying to do little as possible to no pay out id be better off without insurance and heres a tip if they ask do you want us to sort out your building works ect say no and employ someone yourself ive had about 5 surverys carried out in my property and apparently its all to be fixed but they wont give me proof as in writting whats to be done no emails ect its still empty unfinished and not full gutted another thing they dont cover any of your contents either they just try and make you reuse all the stuff you without caring its beyond unacceptable i have a 2yo son and they said its acceptable to keep my sons bed when it was soaked and damp and also if you get a surveyor out called ross say you want him changed as soon as hees appointed ive had him changed all he does is lies as do all the companys involved including aviva my house still lies unfinished wet and damp and moldy to this day and still no progress ive had to contact my local mp to get involved and a family lawyer to deal with this more money and another thing they do all the work to your house and ive to pay the bills as they are still using my original metre my house is a death trap live wires hanging everywere damp wet moldy unfinished i have a load baring beam across the middle of my house and noone can seem to see is completely beviled with water which is getting ignored my whole house is beviled with the water and they dont care they are quick enough to say you have to pay your excess but dont want to do anything worst company ever everyone thats works for them is blind and tells lies and there worth like 300million but dont want to pay to fix anything totally regret going with them i thought you payed insurance to fix it not make it worse also i got quoted about a year and since christmas eve last year my house still lies the same and i dont do reviews but there not doing anything for me so they deserve this review i have no regret about what i have wrote its all true id rather warn people not to end up how i have if i could add my property i would to expose on this i have pictures and videos of it all. Reviewed on: 7th April 2023

Brilliant

Every year renewal no hassle. Sensible rises and cuts no contract needed. Just reasonable. Reviewed on: 13th March 2023

Avoid this company

Aviva overscharge on automatic renewals for home insurance (abouit 550 to 695. I have renewed with another large company for 530 and a much better deal. Aviva don't like customers trying to phone so they play ghastly music for ages , have kept their numbers a dark secret. Their website help said 'please wait for oover half an hour - I gave up! I still await an answer to an email enquiry sent two weeks ago. My cancellation on the website elicited an e mail saying it has failed - more phone music. Thank goodness I never had to try and make a claim 1 Reviewed on: 7th March 2023

Worst company ever!

Unethical and terrible treatment. Avoid them if you can!! Reviewed on: 7th January 2023

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