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Aviva: Home insurance reviews

Name: Home insurance
Rating: 3.34 (208 reviews)

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3.34

Based on 208 reviews, last reviewed 16th Jun 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

24%

17%

Latest highest rating:

5

Peace of Mind Aviva Online Insurance product was comprehensive and reasonably priced. It's a highly rated home insurance product, guaranteed to put your mind at eas... Read more Reviewed on: 6th September 2025

Latest lowest rating:

1

Avoid avoid avoid Terrible providers made our lives hell after a fire, avoid at all costs Reviewed on: 16th June 2026

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About this product

The Aviva Signature home insurance policy combines buildings and contents cover.

Aviva Signature home insurance replaces damaged items with new ones, or pays for them to be restored, repaired or replaced. Damage due to wear and tear or breakdowns is not covered. Accidental damage is an optional cover.

Aviva Signature home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Home insurance reviews (208)

Put a claim in, took over a year to decide they woul...

Put a claim in, took over a year to decide they wouldn't pay. Policy for 2nd year was over 3 times original. Tied to them as claim wasn't finished Reviewed on: 14th October 2024

Good app, helpful customer service

Good app, helpful customer service Reviewed on: 23rd September 2024

House insurance

Always polite & knowledgeable about their products Reviewed on: 7th September 2024

Trustworthy, reliable and competitive - happy with t...

Trustworthy, reliable and competitive - happy with the service and products they offer Reviewed on: 7th September 2024

Good experience

Simple to do and a good policy, I have a few products with them and happy to be look for more. Reviewed on: 7th September 2024

Simplified process to buy and claim

Simplified process to buy and claim Reviewed on: 4th September 2024

I thought they were expensive but are reliable and t...

I thought they were expensive but are reliable and trustworthy insurers Reviewed on: 4th September 2024

Flawless experience throughout the whole process, an...

Flawless experience throughout the whole process, and I can’t complain about anything. Reviewed on: 4th September 2024

Difficult to contact them if there is an issue.

Difficult to contact them if there is an issue. Long waiting times and bot unhelpful. Otherwise acceptable. Reviewed on: 4th September 2024

Aviva isn’t the cheapest on the market but I feel li...

Aviva isn’t the cheapest on the market but I feel like what I am covered for is way more comprehensive than cheaper options Reviewed on: 4th September 2024

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