Smart Money People Logo

Aviva: Home Insurance reviews

3.65
Based on 191 reviews, last reviewed 6th Nov 2024
13% decrease in 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
51%
See only 4 star reviews
25%
See only 3 star reviews
6%
See only 2 star reviews
3%
See only 1 star reviews
15%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024
Sarah S's avatar
Sarah S

Latest lowest rating:

1

Untrustworthy. Uncaring. Appalling. Had a month of hell with Aviva Home Insurance. Their contradictory advice and comments necessitated hours on the phone every single day for over 3 we... Read more Reviewed on: 6th November 2024
Keith E's avatar
Keith E

About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

Review Aviva: Home Insurance now

Help others make smarter decisions by sharing your own experience. Write a review

Aviva Home Insurance reviews (191)

Helpful and professional in dealing with requirements

4
Helpful and professional in dealing with requirements Reviewed on: 24th August 2024

Competitive House and Contents Policy

5
Regularly provide competitive House and Contents Combined Policy prices. These are one of several firms I constantly rotate my policy with to maximise cashback sites. Reviewed on: 23rd August 2024

Good customer care

4
Helpful when a runner-up an easy process Reviewed on: 23rd August 2024

Customer service is top level

5
They have great customer service and competitive prices. Reviewed on: 23rd August 2024

Great option for a non-standard build

5
I had a very non-standard build house and they were quite literally the only insurance company that didn't just throw on a huge premium. Plus the whole apply/manage side of things was really straightforward Reviewed on: 23rd August 2024

Good rate, easy to use, customer service seems to wo...

5
Good rate, easy to use, customer service seems to work well. Reviewed on: 23rd August 2024

Affordable great!

5
The price is great and everything you need for content insurance. It has pleasant staff at the end of a phone and affordable. I shopped around but even getting a bit more for more expensive price didn’t sway me. Easy to understand process to apply and no hidden extras, but haven’t had to claim. Very pleased Reviewed on: 23rd August 2024

cheapest repair & still not right 8 years later

1
having had a flood, no work to dry the house was started for 3 months, the repair work was cheap and shoddy (the floor was relaid 6 times!!!). At ALL times I saved them money by not moving out to a hotel, etc. Reviewed on: 1st August 2024

Quote for 2024 is up almost 25%.

1
Quote for 2024 is up almost 25%. Reviewed on: 19th June 2024

Very helpful

5
Aviva have been very helpful with adding specific items onto our home insurance with a larger value Reviewed on: 24th May 2024

Do you have a different Aviva product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Aviva has a range of products available. Check the ratings of each product to find the right one for you. View all products