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GetSafe: Contents Insurance reviews

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2.38
Based on 14 reviews, last reviewed 16th Oct 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
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36%

Latest highest rating:

4

Their app is very easy to use. Their app is very easy to use. The chat function is also helpful. The cost is very reasonable. Reviewed on: 15th October 2024
Camila N's avatar
Camila N

Latest lowest rating:

1

Very disappointing experience, not recommended I have been a Getsafe customer since 2020 and had no issues until 2024, when I needed to file a claim for damage in my kitchen. Since then, I have bee... Read more Reviewed on: 16th October 2025
Ahmed Ashour's avatar
Ahmed Ashour
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GetSafe Contents Insurance reviews (14)

Very disappointing experience, not recommended

1
I have been a Getsafe customer since 2020 and had no issues until 2024, when I needed to file a claim for damage in my kitchen. Since then, I have been waiting for a clear response or resolution — without success. Instead of providing real support, Getsafe kept asking for more and more documents, such as “Proof of the cause of the damage (e.g. installation invoice, leak detection report),” “Cost estimate for the repair,” and “Purchase invoice,” many of which are nearly impossible to obtain years after the original installation. Based on my personal experience, the company’s claim process feels overly complicated and extremely customer-unfriendly. It gives the impression that Getsafe deliberately delays claims to discourage customers from pursuing compensation. Unfortunately, I cannot recommend this company, and I am currently considering taking legal action regarding my case. Reviewed on: 16th October 2025
Ahmed Ashour's avatar
Ahmed Ashour

Their app is very easy to use.

4
Their app is very easy to use. The chat function is also helpful. The cost is very reasonable. Reviewed on: 15th October 2024
Camila N's avatar
Camila N

Very poor customer service

1
I submitted a claim under my home insurance with Getsafe which was declined. I submitted a complaint to appeal the decision in September 23’. As at Jan 24’, no reply and no final response despite chasing multiple times. pretty bad service and would never recommend. Reviewed on: 21st January 2024
Nick 's avatar
Nick

Totally incompetent and disrespectful

1
GETSAFE did not process my claims and canceled my insurance. I had to get the Ombudsman involved for follow up and reimbursement. Do not recommend! Do not sign up! Reviewed on: 14th December 2023
Sacha Christianson's avatar
Sacha Christianson

Totally incompet company

1
Took over 6 weeks to START to deal with a very small claim. Very little response from them... gave up in the end.... Reviewed on: 6th December 2023
Neil Waterhouse's avatar
Neil Waterhouse

Getsafe - a new way

4
The good thing about Getsafe is you have all your dealings in an easy to use app. You can keep track of payments, check your claims and contact customer service on there. And they are very reasonable. My only complaint was that there limit for individual valuable items was fairly low, causing me not to renew, but I was happy with my customer service dealings when trying to work that out. Reviewed on: 5th September 2023
PFXD's avatar
PFXD

The Easy way

5
I really like how straight forward they make insurance and also at a much better cost than competitors. Appreciate being able to manage product on the app. Reviewed on: 31st August 2023
C Coxon's avatar
C Coxon

Very simple, very friendly, very good price.

5
Very simple, very friendly, very good price. The app is very simple to use, I recall the setting up of the policy being very easy in comparison to other companies, and contact via email with customer services has always been pleasant and helpful. Reviewed on: 24th August 2023
sarah's avatar
sarah

Best price

5
I haven't had to claim on my policy but the renewal price was the best available Reviewed on: 23rd August 2023
Derrick Nixon's avatar
Derrick Nixon

Great Ins. Company

5
Easy to sign up with,top house insurance at a very affordable price. Reviewed on: 23rd August 2023
Neil Hodgson's avatar
Neil Hodgson

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