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Co-op Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.49 (77 reviews)

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2.33

Based on 77 reviews, last reviewed 13th May 2025

200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

30%

58%

Latest highest rating:

5

I really enjoyed watching this one. I really enjoyed watching this one. The motives and the way they embellish the individual stories of all party's involved keeps you second guessing yo... Read more Reviewed on: 13th May 2025

Latest lowest rating:

1

Same postcode wrong house number cannot get the car... Same postcode wrong house number cannot get the car insurance!!!This is ridiculous!Some more do charged me handling fees £35 for cancellation the 5 mi... Read more Reviewed on: 6th May 2025

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About this product

Co-op car insurance is available with two cover options – third party, fire and theft or comprehensive.

Members get a discount on Co-op car insurance. The discount will only be applied if you’re matched with the membership database during the quote process. This discount is not available for any add-ons you select.

Co-op car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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Co-op Insurance Car insurance reviews (77)

Competitively priced & ethical

The co-op insurance was one of the cheaper quotes of well known insurers. They are trying to offset our carbon footprint with their insurance. They're a fair brand so I have high hopes Reviewed on: 15th September 2022

Good value cover

Reading my policy wording it appears to be a really good value policy for the amount I pay, and the staff have always been pleasant to deal with. Can't fault them. Reviewed on: 13th September 2022

Great customer service

We need to use the windscreen cover to replace the front windshield. The company recommended by the coop damaged the front camera when they replaced the glass. This meant various safety features such as drivers assist and cruise control no longer worked. The company responsible tried to claim the fault had nothing to do with their work. We contacted the coop and they not only compelled the installers to replace the camera but also offered us a payment in compensation for the inconvenience this caused. It was basically a case of the windscreen fitters word against ours and it was a pleasant surprise to have the support of the insurers who dealt with the situation quickly and without any fuss. Really impressed and grateful. Reviewed on: 12th September 2022

Don't tell them anything

Took away 3 years no claims because I did the right thing and told them there was a minor accident, they didn't have to pay anything out but still took my discount Reviewed on: 30th August 2022

Excellent quote. Big Thanks to Carly

Very helpful. Very competitive prices. Thank you Carly for all the help, you did an amazing job for me. Thank you so so much! Definitely think i owe her a drink! Reviewed on: 27th July 2022

Reaped off

I have just cancel my car insurance policy which has not started yet and have been charged £35. What a bunch of thieving bar stewards Reviewed on: 15th July 2022

100% increase car insurance

for 2022 car insurance increased by virtually 100%, no claims, no convictions nothing has changed with my details 2021 increase was £10 2020 £15 per year, used to recommend eco co-op NEVER AGAIN Reviewed on: 6th July 2022

Bad customer care and not paying on time

3 weeks ago my car got accident and still they are asking lot of documents and inform us to contact many numbers to get the claim.Customer care service is horrible.even CEO didnt care about customer issues.Please dont go for this Coparative insurance. යන්න එපා.මුන්ගේ ලොකු ලයින් බලන්න වෙන්නේ දැම්මොත්.. Reviewed on: 22nd June 2022

Co op, such an ironic name!

Used them last year for car insurance, however should have read reviews on them first. After having fully comp insurance, 3 months later my car got hit while stationed outside my house. Co op had been notified and police log number given. They said they was not going to deal with the claim and would pass it onto another company they work with to 'see' if they would deal with it!!!! Due to this negative experience and made to feel I was an inconvenience, I chose to ignored a call from 'partner' company as if co op was like this, im sure they was not much better! Found a company called AX (Accident Exchange) acts as an insurance claim company for victims of car accidents. Their profits come from courtesy cars they lease out.. They collected car within a couple of days; took to garage for assessment; gave me a luxury courtesy car; liased with other insurance company; Easy to get in touch with and speak too on the phone, with nice helpful staff. My car ended up being written off. I got a payment based on my cars valuation and my car back. All costs, including storage costs for car at Lexus was also passed onto other insurance company. Would give AX 5 STARS. Brilliant! This years quote by Co op is £100 more than last year! Offers no courtesy car with that policy. Also said I have gained 0 year no claims from them. Seems unfair to put it doen as a claim when they did nothing to help anyway! No costs; time or inconvenience was incurred by Co op or their 'partner' company. So seems they are basically claiming I made a insurance claim with them, even though I basically only spoke to them once which end up as just a notification of the accident! Need to look into this. Doesnt seem fair or logical! I have ended up finding car insurance from the comparison site at half the cost of Co op at Fully Comp, Courtesy car included.. Has a goods reviews. NEVER USE CO OP, THEY ARE EXPENSIVE AND NOT INTERESTED IN DOING THE JOB LICENCED AND TRAINED TO DO!! Reviewed on: 30th May 2022

AVOID THIS COMPANY

It's third week my car is not taken for repair and I was not given any curtesy car. VERY VERY BAD SERVICE. AVOID THIS WORST INSURANCE COMPANY. Reviewed on: 22nd May 2022

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