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Co-op Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.49 (77 reviews)

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2.33

Based on 77 reviews, last reviewed 13th May 2025

200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

30%

58%

Latest highest rating:

5

I really enjoyed watching this one. I really enjoyed watching this one. The motives and the way they embellish the individual stories of all party's involved keeps you second guessing yo... Read more Reviewed on: 13th May 2025

Latest lowest rating:

1

Same postcode wrong house number cannot get the car... Same postcode wrong house number cannot get the car insurance!!!This is ridiculous!Some more do charged me handling fees £35 for cancellation the 5 mi... Read more Reviewed on: 6th May 2025

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About this product

Co-op car insurance is available with two cover options – third party, fire and theft or comprehensive.

Members get a discount on Co-op car insurance. The discount will only be applied if you’re matched with the membership database during the quote process. This discount is not available for any add-ons you select.

Co-op car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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Co-op Insurance Car insurance reviews (77)

Money grabbing.

Every time you make a change it’s a £15 admin fee - but can’t tell you how this admin fee is used. And then when you pay it they put your monthly price up without notice Reviewed on: 5th April 2022

DO NOT BUY 12 MONTHS UPFRONT INSURANCE!!

They cancelled insurance, kept 8 months of insurance. ABSOLUTELY INCOMPETENT. expect HOURS on the phone then to be cut off. USE THEM AT YOUR PERIL Reviewed on: 1st April 2022

Rip off merchants

I tried to cancel my car insurance .they put down phone on me. Reviewed on: 24th February 2022

Scandalous beyond belief!

Wife’s car stolen but recovered on the same day in Feb 2021. That was 368 days ago. Now Feb 2022. Minor damage. Returned in a worse state from the garage carrying our the repair than when it was stolen. Independent assessors Hoopers shocked at the returned state. Cost for MINOR damage £13,000 ?!? Yes £13,000….Total outrageous. Still not repaired. On Sorn as the MOT has expired. Taken away at Xmas to be repaired whilst away visiting family. Returned from abroad to discover nothing has happened to it. Now Feb 14th and it is still in a compound costing a fortune as Markerstudy who oversee these thins and deal with consumer complaints ( who I presumed were independent actually own Coop insurance ) now insist that it has to go back to the original garage that messed up the original repair. WHAT?! Having previously agreed that I have had appalling service. Spoken to 17 different people most of them fob you off. Absolutely no one takes responsibility. Truly the worst customer service I have ever received anywhere from any company. They should be ashamed. AVOID, AVOID, AVOID! Reviewed on: 14th February 2022

Rip off

Set up policy. Decided to cancel before policy started. They insisted in charging £35. Criminals Reviewed on: 31st December 2021

Rip off and not very helpful

I have been with co-op car insurance for nearly TEN years and they are Disgusting how they treat their customers my insurance was still as dear as the day I passed my test definitely don’t recommend stay clear they are much better Company’s out their they think just of the money not you as a person and your situation I’m glad I’ve left Reviewed on: 23rd December 2021

These people are scammers

They claim to insure you but they will just STEAL YOUR MONEY Reviewed on: 22nd June 2021

Absolutely rubbish

If I could put negative stars on this post I would. DO NOT use them they are a rip off. I placed a claim after a vehicle accident which wrote off my car just to be told that my insurance was void because even though the V5 had been changed to state a colour change had been done to the car I had not informed them when I took out the policy( mid July during the first lockdown) then went to customer relations to deal to be told the same rubbish by a company yes man. So no going to financial ombudsman for mediation. Don't use them they are diabolical. Reviewed on: 31st October 2020

Not helpful during Pandemic

AVOID . UNHELPFUL DURING COVID 19 Been with co - op 4 years plus. Paid monthlydirect debit installments. Because my pay dates changed and had to start paying at a different point in the month . They wanted two payments in one month ,because I couldn't financially do this my insurance has been swopped to annual payment up front . Direct debit was more suitable for a single mom bringing in one wage . Don't trust them . Reviewed on: 5th August 2020

Smart Saver

As a member of the co-operative I was given a good discount when I first insured my car and over the years It's been with no claim discount. Reviewed on: 24th June 2020

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