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Co-op Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.47 (81 reviews)

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2.47

Based on 81 reviews, last reviewed 15th Apr 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

31%

57%

Latest highest rating:

5

The best sales staff ever At 83 years old l have had over55 years of insuring cars and l have never experienced such a good service from the sales staff. they were Caroline,Tra... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

They never pay out made a claim on my travel insurance with co op after having to cancel my holiday when diagnosed with a serious illness. Co Op refused to pay out when... Read more Reviewed on: 15th April 2026

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About this product

Co-op car insurance is available with two cover options – third party, fire and theft or comprehensive.

Members get a discount on Co-op car insurance. The discount will only be applied if you’re matched with the membership database during the quote process. This discount is not available for any add-ons you select.

Co-op car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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Co-op Insurance Car insurance reviews (81)

100% increase car insurance

for 2022 car insurance increased by virtually 100%, no claims, no convictions nothing has changed with my details 2021 increase was £10 2020 £15 per year, used to recommend eco co-op NEVER AGAIN Reviewed on: 6th July 2022

Bad customer care and not paying on time

3 weeks ago my car got accident and still they are asking lot of documents and inform us to contact many numbers to get the claim.Customer care service is horrible.even CEO didnt care about customer issues.Please dont go for this Coparative insurance. යන්න එපා.මුන්ගේ ලොකු ලයින් බලන්න වෙන්නේ දැම්මොත්.. Reviewed on: 22nd June 2022

Co op, such an ironic name!

Used them last year for car insurance, however should have read reviews on them first. After having fully comp insurance, 3 months later my car got hit while stationed outside my house. Co op had been notified and police log number given. They said they was not going to deal with the claim and would pass it onto another company they work with to 'see' if they would deal with it!!!! Due to this negative experience and made to feel I was an inconvenience, I chose to ignored a call from 'partner' company as if co op was like this, im sure they was not much better! Found a company called AX (Accident Exchange) acts as an insurance claim company for victims of car accidents. Their profits come from courtesy cars they lease out.. They collected car within a couple of days; took to garage for assessment; gave me a luxury courtesy car; liased with other insurance company; Easy to get in touch with and speak too on the phone, with nice helpful staff. My car ended up being written off. I got a payment based on my cars valuation and my car back. All costs, including storage costs for car at Lexus was also passed onto other insurance company. Would give AX 5 STARS. Brilliant! This years quote by Co op is £100 more than last year! Offers no courtesy car with that policy. Also said I have gained 0 year no claims from them. Seems unfair to put it doen as a claim when they did nothing to help anyway! No costs; time or inconvenience was incurred by Co op or their 'partner' company. So seems they are basically claiming I made a insurance claim with them, even though I basically only spoke to them once which end up as just a notification of the accident! Need to look into this. Doesnt seem fair or logical! I have ended up finding car insurance from the comparison site at half the cost of Co op at Fully Comp, Courtesy car included.. Has a goods reviews. NEVER USE CO OP, THEY ARE EXPENSIVE AND NOT INTERESTED IN DOING THE JOB LICENCED AND TRAINED TO DO!! Reviewed on: 30th May 2022

AVOID THIS COMPANY

It's third week my car is not taken for repair and I was not given any curtesy car. VERY VERY BAD SERVICE. AVOID THIS WORST INSURANCE COMPANY. Reviewed on: 22nd May 2022

Money grabbing.

Every time you make a change it’s a £15 admin fee - but can’t tell you how this admin fee is used. And then when you pay it they put your monthly price up without notice Reviewed on: 5th April 2022

DO NOT BUY 12 MONTHS UPFRONT INSURANCE!!

They cancelled insurance, kept 8 months of insurance. ABSOLUTELY INCOMPETENT. expect HOURS on the phone then to be cut off. USE THEM AT YOUR PERIL Reviewed on: 1st April 2022

Rip off merchants

I tried to cancel my car insurance .they put down phone on me. Reviewed on: 24th February 2022

Scandalous beyond belief!

Wife’s car stolen but recovered on the same day in Feb 2021. That was 368 days ago. Now Feb 2022. Minor damage. Returned in a worse state from the garage carrying our the repair than when it was stolen. Independent assessors Hoopers shocked at the returned state. Cost for MINOR damage £13,000 ?!? Yes £13,000….Total outrageous. Still not repaired. On Sorn as the MOT has expired. Taken away at Xmas to be repaired whilst away visiting family. Returned from abroad to discover nothing has happened to it. Now Feb 14th and it is still in a compound costing a fortune as Markerstudy who oversee these thins and deal with consumer complaints ( who I presumed were independent actually own Coop insurance ) now insist that it has to go back to the original garage that messed up the original repair. WHAT?! Having previously agreed that I have had appalling service. Spoken to 17 different people most of them fob you off. Absolutely no one takes responsibility. Truly the worst customer service I have ever received anywhere from any company. They should be ashamed. AVOID, AVOID, AVOID! Reviewed on: 14th February 2022

Rip off

Set up policy. Decided to cancel before policy started. They insisted in charging £35. Criminals Reviewed on: 31st December 2021

Rip off and not very helpful

I have been with co-op car insurance for nearly TEN years and they are Disgusting how they treat their customers my insurance was still as dear as the day I passed my test definitely don’t recommend stay clear they are much better Company’s out their they think just of the money not you as a person and your situation I’m glad I’ve left Reviewed on: 23rd December 2021

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