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Co-op Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.49 (77 reviews)

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2.33

Based on 77 reviews, last reviewed 13th May 2025

200% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

30%

58%

Latest highest rating:

5

I really enjoyed watching this one. I really enjoyed watching this one. The motives and the way they embellish the individual stories of all party's involved keeps you second guessing yo... Read more Reviewed on: 13th May 2025

Latest lowest rating:

1

Same postcode wrong house number cannot get the car... Same postcode wrong house number cannot get the car insurance!!!This is ridiculous!Some more do charged me handling fees £35 for cancellation the 5 mi... Read more Reviewed on: 6th May 2025

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About this product

Co-op car insurance is available with two cover options – third party, fire and theft or comprehensive.

Members get a discount on Co-op car insurance. The discount will only be applied if you’re matched with the membership database during the quote process. This discount is not available for any add-ons you select.

Co-op car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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Co-op Insurance Car insurance reviews (77)

Avoid avoid avoid!

My car was written off after the floods in Yorkshire last year. Co-op Eco Insurance paid out on the claim no problem, and everything was handled very well. However... Co-op eco insurance only has ONE underwriter, and they decided they wouldn't insure my new car. I was forced to take out another policy with a good insurer, and when I called to cancel the policy, I was told that because no-one else was involved, the floods were my fault! (I also control the wind, fire, and other natural elements). As river's overflowing were MY fault and they paid out, they are now forcing me to pay the remaining time left on the policy. They were happy to move the policy to another car they would insure, but because they wouldn't insure my new car, they're making me pay. I would highly recommend them when things are going good, but we all buy car insurance for the times when things are going bad - that's where they are pathetic. Do not put yourself through it because a meerkat told you too. Co-op Eco Insurance will cost you. Not recommended at all, and very disappointed. Reviewed on: 19th March 2020

Great insurance

Always helpful when contacting customer service, good cover and competitive. Reviewed on: 8th February 2020

Car vandalised

My car was vandalised. They could not quote me for new car? but on go compare they could (strange). Then tried charging me £90 for remainder of my policy on a car they had written off? including the cancellation fee? and would not admit they were the ones cancelling my policy as they would not insure my new car! Disgraceful thieves managed to get this reduced to £50 and their excuse was they had to recoup their losses!!! Will avoid like the plague all their companies in future, shops, insurance and funeral AVOID AVOID AVOID Reviewed on: 7th December 2019

Affordable and Effective

Very good pricing and I have never had a cause to complain about the insurance company. Reviewed on: 22nd July 2019

Good Value

Really easy to take out cover and customise to your requirements. good cover fore a good price. Plus as a Co-op member you get points towards your dividend. Also now and again new customers get £* in coop food vouchers. Over all a very good value. I have not needed to claim yet so I can't comment on their claims performance. Reviewed on: 21st July 2019

NOTHING BAD TO SAY

BUT PREMIUMS GO UP AND UP EVERY YEAR DESPITE MY NEVER HAVING CLAIMED AND TRAVELING LESS THAN 4K MILES PER YEAR Reviewed on: 15th July 2019

Avoid it...

The worst car insurance in the UK !!! I am awaiting my excess back for over 5 months. All the information needed was provided on my part. The other party took it to court and was found guilty, the case is closed, liability determined by court, but I still don't have my money back. I called Aviva and found out that they are also awaiting some information, but Coop never spoke to them in the last 4 months hence being chased Aviva on daily basis. I am a victim but I can not get my money back. You all avoid this Co-Op Insurance Company!!! Reviewed on: 21st June 2019

AVOID !!!!

Worst company ever . Very rude customer service and there black box never works so you will waste your money as they dont turn up . Young drivers stay away ! Reviewed on: 6th June 2019

Don't bother they have messed my no claims up

Really bad the cant be bothered to do any thing if you have a accident so jest don't bother you jest go threw to different departments and they take your no claims away before any thing with out telling you never have I experienced this before don't bother Reviewed on: 3rd June 2019

Charged £35 to cancel insurance just 6 days after I bought it and it hadn't even started yet

Bought Co-Op insurance and paid a £160 deposit. Cancelled it literally just 6 days later before it started and still had to pay £35 admin fee. What is that £35 for? Any other place just gives a full refund, as they haven't provided any kind of service. Such a scam. Reviewed on: 8th March 2019

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