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Co-op Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.47 (73 reviews)

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2.19

Based on 73 reviews, last reviewed 4th Sep 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

58%

Latest highest rating:

5

Good Customer Service Good customer service, although portal a little difficult to navigate. Reviewed on: 4th September 2024

Latest lowest rating:

1

Just rang co-op car insurance to inform them that I... Just rang co-op car insurance to inform them that I now have points on my licence for speeding. Was appalled that I was immediately charged £25 admini... Read more Reviewed on: 21st February 2024

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About this product

Are you looking for a new car insurance provider? Here at Smart Money People, we collect Co-op car insurance reviews from genuine customers to give you insight into life as a Co-op policyholder. Make an informed decision about your next provider by checking out our reviews.

Co-op offers a variety of insurance policies, providing cover for home, life, business and, of course, motor. Find policies for cars, vans, electric vehicles and young drivers, with exclusive discounts for Co-op members. Co-op’s comprehensive level of cover boasts some additional features provided as standard: see how well Co-op customers rate their insurance policies by reading the Co-op car insurance reviews on Smart Money People.

Perhaps you value precaution with your car insurance policy, looking for breakdown cover and round-the-clock accident recovery? Or maybe you travel overseas with your vehicle and need your policy to extend to other countries across Europe? Co-op car insurance can offer these extras, but how well do its customers rate the policies? Check out our reviews today.

Have you had a Co-op car insurance policy? Whether good or bad, share your experience with others on Smart Money People so we can help people like you make better decisions. Did you use your Co-op membership to obtain a discount on the policy, and if so, was it a notable saving? Did you have to make a claim or have any other experience with the customer service team? Leave a Co-op car insurance review today.

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Co-op Insurance Car Insurance reviews (73)

The day they tried to blag a blagger

After calling to pay my first month's policy renewal fee (a day early,) I can honestly say I've never been so blatantly lied to, misled, and misinformed in the space of 18 minutes and 34 seconds, since I was taken to see the "real" santa clause aged 4. Having first argued against paying the already eye watering, lip biting, 'why don't you just take my blood' late payment fee, (a day early), it appeared that the co-operative were going to co-operate after all, and allow me to continue with my life, safe in the knowledge I was a legal road user. They however, had other ideas. After a long, long, long wait on hold, the operator returned, (from what I can only assume was a crash course in scamming the customer), to inform me my policy was in the "irreversible" process of cancellation - apparently due to the direct debit being returned unpaid 10 days BEFORE the payment should have been taken. This, I argued, was not what my policy documents stated would happen. I was told ""the only thing I can do is get you another quote as it's just how things work", "it's company policy" (it isn't) meaning I would have to pay another deposit, plus a month's installment, equating to more than double the expected payment for this month. Ending the call feeling like life wasn't fair, and with a newly acquired, yet irrational hatred for humanity- I decided to sleep on it. Next morning I called back, and the story had changed. I was now being told the bank informed them the direct debit had been stopped by me, and that the operator I had spoken to the day before was claiming I wanted to end the agreement. BIG FAT LIE. Being the observational type, I began to spot a pattern of contradiction and back tracking. I requested a manager listen to the calls and call me back. In the meantime I called the bank to confirm I was dealing with a case of being mugged off. Guess what? That's right, the direct debit was still active-that was until it was cancelled by co-operative , while I was being told by staff in the very same office that according to the bank I had done it the week before. Then came the call back. I was offered the opportunity to pay over the phone and it would be sorted. The irreversible would be reversed, atoms would be split, mountains moved and oceans drained. The very fabric of time and space would be torn like tissue paper to make the impossible happen... if I went away quietly. I didn't. After a long phone call from a team manager who, coincidently, sounded exactly the same as the operator I spoke to earlier in the day but with a different name, I was offered a free weeks insurance, a 50 pound cheque, and an apology that came straight out of the "101 ways to go f*#k yourself" handbook, I decided to accept the offer, and get on with my considerably shortened, post-policy renewal life expectancy, providing i was emailed confirmation of our conversation and agreement as a means of cover note. He assured me he was a man of his word. I'm not sure which word he means, but it certainly isn't co-operative as I'm still waiting for it. A good way to ruin a reputable brand is to mug off your customers, these guys are in a league of their own. In the interest of fairness, I hadn't had a single issue with them the entire length of the policy. But in the interest of honesty, i believe it's a well rehearsed scam. At best, it's a few unprofessional, incompetent employees overseen by inadequate management. At worst, repeated and systemic manipulation and misleading of Customers for profit. Will keep you posted. Reviewed on: 18th March 2018

Would not renew policy after 40 years due to rear windows being tinted

Tried to renew my husband's policy after 40 years with the company. Because we had the rear windows tinted they would not renew. We could not even pay an extra premium. Reviewed on: 13th November 2017

Good ethical insurance provider

I can't fault the Co-op and the p[ackage and price they offer for car insurance. It's fairly comprehensive (!) and covers all my needs. I especially appreciate having exrensive breakdown cover included for a small additional fee. Reviewed on: 1st October 2017

Good customer service

I've been with co-operative for a number of years because they always come up with the best price for my car insurance and if they don't I give them a ring, have a chat with a friendly advisor and they lower the price for me. Can't ask for more than that. Reviewed on: 1st October 2017

Good policy

Got £50 in vouchers upon signing up, cover seems very good and good reviews from others Reviewed on: 30th September 2017

Good service and reasonable price

Not the best prices but whenever I call I got really good customer service. Polite and friendly staff Reviewed on: 13th September 2017

Value for money

I usually shop around but the Co-op has had very good renewal prices and service so I have been with them for over five years now Reviewed on: 4th July 2017

Read the small print

Beware that if you miss a payment that you will be charged £20 over and above your monthly premium. Don't think I'll be renewing my policy when the the time comes.... Reviewed on: 13th May 2017

Dont touch this company

They are a bunch of brain dead idoits who take your money but are very unhelpful customer service and the mangers are even worse they couldn't manage a paper bag Reviewed on: 3rd May 2017

Please dont touch this company your be sorry

I had policy for 11 years which i had 9 years no claims bonus the company stopped my insurance with out letting me know to con me so now restarted it but only give me 5 years no claims discount and they got proof of what i had and still say i cant have it they are defrauding the public please dont use this company read all the reviews Reviewed on: 28th April 2017

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