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Geoffrey Insurance: Car Insurance reviews

4.70
Based on 288 reviews, last reviewed 15th Feb 2024
100% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
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5%

Latest highest rating:

5

No complaints No issues throughout year of insurance. Didn't need to make a claim so can't comment on the process. Price was competitive. I changed my vehicle two m... Read more Reviewed on: 10th January 2024
Rosey B's avatar
Rosey B

Latest lowest rating:

1

Absolute 10/10 in terms of getting done over from an... Absolute 10/10 in terms of getting done over from an insurance company. Started the policy on Monday but have since bought a new car (Unplanned at th... Read more Reviewed on: 15th February 2024
Josh W's avatar
Josh W

About the Car Insurance

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Geoffrey Insurance Car Insurance reviews (288)

Absolute 10/10 in terms of getting done over from an...

1
Absolute 10/10 in terms of getting done over from an insurance company. Started the policy on Monday but have since bought a new car (Unplanned at the time). They tried to more nearly triple my premium (on a much safer car) so I cancelled and have been stung for just over £100 total in order to cancel it. Even though it's in the 14 day cooling off period (Required by law) they are refusing to refund. Not only that but after checking my bank afterwards they have charged me twice for it all! Seemed cheap at the time on the comparison websites, however I would only advise people to avoid avoid avoid. Reviewed on: 15th February 2024
Josh W's avatar
Josh W

No complaints

5
No issues throughout year of insurance. Didn't need to make a claim so can't comment on the process. Price was competitive. I changed my vehicle two months before the policy ended, but the revised premium price was similar to other provider's offerings. £25 to change vehicle details on the policy which was to be expected. No complaints at all. Reviewed on: 10th January 2024
Rosey B's avatar
Rosey B

Avoid this company at all costs

1
I have worked in insurance for 15 years and Geoffrey insurance are easily worst company i have ever dealt with. Taken 5 payments from account in 2 banking days, they have no idea why, they have hung up on me twice trying to contact them, have left me witch charges for failed Direct Debits from other companies because they took money when they shouldnt have. Sent 2 emails with no reply, you then fill the complaint form on there website, when you submit the form it goes to page not found. Avoid this company at all costs, they have no clue what they are doing or how to fix it when they have made a mistake. Out of pocket £60 in charges, plus £120 from them taking payments that where not authorised. Reviewed on: 27th November 2023

Disgusting behaviour

1
Just like many of the other reviews this company renewed my policy without sending me a renewal quote and just took the money from my account, when I have tried to get it back they are saying it will take 7 days, the bank won’t help as they say the transaction has been processed - so disappointed and angry about this So unfair Reviewed on: 23rd November 2023

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