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Geoffrey Insurance: Car insurance reviews

Name: Car insurance
Rating: 4.04 (298 reviews)

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4.04

Based on 298 reviews, last reviewed 11th Mar 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

3 star

Latest highest rating:

5

THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID... THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID OUT CLEARLY AND EXTREMELY GOOD VALUE FOR MONEY Reviewed on: 5th September 2025

Latest lowest rating:

1

We don't insure electric £82 please I purchased a new vehicle and wanted to amend my policy. Turns out they don't insure electric vehicle and cancelled my policy charging me £82 for the ... Read more Reviewed on: 11th March 2026

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About this product

Geoffrey Insurance provide car insurance policies for UK drivers.

You can choose optional extras including legal expenses, breakdown cover, keycare and guaranteed replacement car cover to increase your protection. Geoffrey Insurance offer a free courtesy car for comprehensive cover.

Geoffrey Insurance reviews help you find out what it’s like to be a customer. If you’ve used Geoffrey Insurance before, you can also leave a review and share your experience.

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Geoffrey Insurance Car insurance reviews (298)

We don't insure electric £82 please

I purchased a new vehicle and wanted to amend my policy. Turns out they don't insure electric vehicle and cancelled my policy charging me £82 for the privilege. Then gave me a sob story of how it probably cost them more than that to cancel the policy. Absolute rip off. Its their problem but I've had to pay. Avoid Reviewed on: 11th March 2026

Price given £477.91 money taken £753.37

My renewed policy price was £477.91 so after a claim for hitting a monkjack I thought the price wasn’t too bad so agreed to pay it off in one lump sum instead of monthly. To my astonishment they took £753.37, after ringing and speaking to several people and being cut off several times i finally got to speak to someone who could see there error and agreed to pay the £275.46 back…………I still haven’t had my refund!!!! Absolutely disgusting service and won’t be returning to these cowboys Reviewed on: 19th February 2026

Avoid!! worst customer services i have ever seen!

Avoid at all costs! This has to be the worst company to deal with over the phone and via email, no departments are linked and they are not even aware of each other. After 10 emails to sort out a permissions request they just replied with i can not have my no claims, they do not read emails or respond to what they have been asked. When you phone they just say thankyou for the phone call and cut you off! Pay another company more so you do not have to deal with this outfit. Incompetent in all departments. Reviewed on: 26th January 2026

The worse car insurance company ever!!!

I called to tell them I was buying anew car and would be trading mine in . leave the insurance on my old car until I’ve made the part exchange . well they cancelled it with out me know and insurance the new car even though I hadn’t picked it up yet . Then they wouldn’t insurance my old car back and tried to charge me £25 for the mistake they did . Then double my premium, I’ve placed a complaint and they won’t let me cancel my policy because I’ve logged a complaint Reviewed on: 17th December 2025

Called them on the 20th of September to cancel my i...

Called them on the 20th of September to cancel my insurance, they did not cancel it on their end. Then they kept on sending me letters and calls to pay cancellation fee of £60.00 and £44.12 for late payment as they did not cancel the insurance in September when I asked them to. Called them 5 times and each time I get a different response , from someone saying I did not need to make any payment , to someone saying to pay only £60.00. Then I got letters to say to pay £60 cancellation fee and £44.12 for late payment for October when I had cancelled my insurance since September. The even asked me to send my new insurance policy to them by email to prove that I have another insurance which I did.The customer service was very poor as I get a different information every time I called and there was no log of the previous communication so I had to keep repeating and explaining myself all over again which was so frustrating and a waste of my time. I would not recommend them to anyone. Reviewed on: 24th November 2025

Worst insurance company,what to cancel my policy du...

Worst insurance company, what to cancel my policy due to them not insuring my 18 year old son who has 9 months on his license. Asked for a cancellation an refund, and they’re saying you can get £2 refund wen I have around 6 months left with them appauling! Reviewed on: 15th November 2025

THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID...

THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID OUT CLEARLY AND EXTREMELY GOOD VALUE FOR MONEY Reviewed on: 5th September 2025

Avoid this company

They tried to keep charging me for a policy on a car thy wrote off and took away. When i tried to complain about this the person on the phone would just say what do you want me to do about it. Reviewed on: 17th June 2025

AVOID! Would not recommend!

I paid for my car insurance annually. I paid £199.19 for the insurance to commence from 11.05.24. However, I decided to scrap the car and so cancelled my insurance from 19.11.24. This meant I had used 6 months of my one year policy and I still had a few days sort of a 6 month policy remaining! I was reimbursed a mere £30.02!! I will NEVER use this company again and would advise others to avoid, avoid, AVOID! Reviewed on: 3rd January 2025

Poor Customer Service

I have no issues with the insurance itself however their customer service is shocking as it their processes. Pray you never need to phone them! Don’t know what they are talking about - unhelpful- give out incorrect advice. Reviewed on: 24th August 2024

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