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Geoffrey Insurance: Car insurance reviews

Name: Car insurance
Rating: 4.66 (292 reviews)

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4.38

Based on 292 reviews, last reviewed 5th Sep 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

3 star

Latest highest rating:

5

THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID... THEY ARE VERY EASY TO WORK WITH, EVERYTHING IS LAID OUT CLEARLY AND EXTREMELY GOOD VALUE FOR MONEY Reviewed on: 5th September 2025

Latest lowest rating:

1

Avoid this company They tried to keep charging me for a policy on a car thy wrote off and took away. When i tried to complain about this the person on the phone would ju... Read more Reviewed on: 17th June 2025

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About this product

Geoffrey Insurance provide car insurance policies for UK drivers.

You can choose optional extras including legal expenses, breakdown cover, keycare and guaranteed replacement car cover to increase your protection. Geoffrey Insurance offer a free courtesy car for comprehensive cover.

Geoffrey Insurance reviews help you find out what it’s like to be a customer. If you’ve used Geoffrey Insurance before, you can also leave a review and share your experience.

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Geoffrey Insurance Car insurance reviews (292)

Absolutely disgusted Unprofessional

Absolutely disgusted. I had an email and text from this company saying that I owe them this months payment for my car insurance plus at £20.00 fee due to the return direct debit. I told them two weeks from today's date to change my banking details which I assumed she did over the phone. Spoken to someone on the live chat box on the website and a lady named Julie was rude beyond words. So I stopped the chat and copied and pasted it for safe keeping and rang them up instead. this other useless foul mouthed woman the situation and she comes back and tells me that there is nothing mentioned on there system to say that I rang up. So basically I was called a liar twice, Once from Julie in live chat and this woman on the phone. She said that she will speak to her manager and see if they can wave the £20.00 yet to come back and said that her manager will not allow to wave the fee. I said it is not my fault your staff cannot do there job right. She kept on saying we need your monthly payment and the late payment fee or your insurance will be cancelled. I then continued saying, it was not my fault and all she was doing was over talking without allowing me to speak so I did the same and said, cancel my insurance, then she said, for me to cancel your insurance we need full payment and the 20.00 direct debit which came back and plus they will charge me £60.00 plus to cancel the insurance. First of all she said that if I do not pay the whole lot it will be cancelled, then she says they cant cancel it unless I pay for the monthly instalment and the late payment fee, work that one out. So thick it's unreal. So I continued to say, cancel my insurance and she kept saying we can't cancel your insurance bla bla bla. She would not let me talk and all she could so was over talking on top of me. This is not how you treat customers and all my years of having car insurance which is 28 years now, I have never came across such disgusting car insurance in my entire driving career. I would stay away and I will also contact trading standards which I have recorded the chat and copied the chat also I had with this so called Julie on there website chat box. Reviewed on: 18th January 2023

Con artists

You pay for insurance,when your cars written they try and charge you for absolutely everything when it's not your fault. Avoid this company at all costs Reviewed on: 8th December 2022

Helpful customer service

Had no issues with this company. Whenever I have had any problems the customer service team have been happy to help and dealt with any issues promptly. Reasonably priced and hassle free Reviewed on: 11th July 2020

recommendations

Trusted, reliability is credible Reviewed on: 19th November 2019

Great for those who, like me, only travel short distances

There's very little to say. Once you've paid your upfront deposit you receive a small plug in device (OBD2 compatible- which could be a problem if you have an older car - I found it extremely easy to plug in). This accurately measures your trips and an app on your phone tells you how far you have travelled and how much each trip cost At the end of the month you get a, small, bill which you pay by direct debit It's great as you have complete control over how much you spend and it is considerably cheaper than traditional insurance. I only wish I had found it sooner. Reviewed on: 1st August 2019

Change of car

Swift phone call and it was all sorted within 5 minutes Reviewed on: 24th July 2019

On the ball

Did everything for me in a recent claim - great! Reviewed on: 24th July 2019

Think twice before booking Geoffrey Insurance. Not recommending at all.

Unbelievable layers when you need to get money back. Already tree weeks, but still waiting for cheque. Unreasonable expensive. Not pleased customer service with plain dry explanations to any question and increasing the prices every year. Don't trust Mathew at all. LAYER!!! Happy that finally I canceled the service with them. Not recommended at all. Thank you Sharlotte with clear and honest explanation. Reviewed on: 13th September 2018

A great sensible company

It was great to get my renewal from Geoffrey Insurance and to find that my renewal quote had actually gone down - not up. Must be a first for car insurance. Reviewed on: 11th September 2018

Great Service

After a little Technical fault on their part I rang up to get this fixed and it was a prompt and experienced service. Very good value for money. Reviewed on: 7th September 2018

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