This has to be the worst company I have ever dealt with, they accepted my insurance then decided they wanted more information after insuring me,... This has to be the worst company I have ever dealt with, they accepted my insurance then decided they wanted more information after insuring me, and when I said you should have asked before accepting they raised the price and charged admin on top, absolute charlatans. Read more Read less

Worst customer service on the planet, i had made an error on my application my finger must have hit a 1 instead of a 2... Worst customer service on the planet, i had made an error on my application my finger must have hit a 1 instead of a 2 as in 2021/2022 so they decided to add £175 onto my policy lucky i was still within the 14 day cancellation period ,tried discussing with 3 differrent agent all were so rude and unhelpful Read more Read less

They offer low quotes but ask you to call for additional things they could cover for them to only tell you that your policy will... They offer low quotes but ask you to call for additional things they could cover for them to only tell you that your policy will go up even if you don't want any additional cover. They charge £50 admin fees for the privilege of adding more to your policy. If you then want to cancel they'll take even more than the policy is worth leaving you with nothing. Avoid at all costs. Read more Read less

AVOID THIS COMPANY AT ALL COSTS APPALLING COMPANY IF YOU HAVE AN ACCIDENT THEY DO NOT LISTEN TO YOU OR FIGHT YOUR CLAIM A 3RD... AVOID THIS COMPANY AT ALL COSTS APPALLING COMPANY IF YOU HAVE AN ACCIDENT THEY DO NOT LISTEN TO YOU OR FIGHT YOUR CLAIM A 3RD PARTY HIT MY SON HE TURNED OUT OF HIS LANE INTO MY SON ON A DUAL CARRIAGEWAY AND APPARENTLY ITS 50 /50 CASE LAW SAYS BOTH ARE AT FAULT SO MY SONS FAULT TOO EVEN THOUGH HE STAYED IN HIS OWN LANE AND DIDNT MOVE HE HAD NEARLY PASSED THE DRIVER WHEN HE DECIDED TO CHANGE LANES AND HIT HIM YET THE INSURANCE COMPANY DO NOT FIGHT THE LIABILITY JUST TAKE THE NO CLAIMS WITHOUT PAYING ANYONE OUT AND WITHOUT NOTIFICATION ABSOLUTELY AWFUL AVOID AVOID AVOID BECAUSE THEY ARE CHEAP DOES NOT MEAN GOOD AVOID AVOID AVOID Read more Read less

High £30 admin fee when you have to call them even when it's something you can't change online. They don't warn you at beginning of call

DO. NOT. USE. THEM. I was in a crash and told it was my fault, then two weeks later phoned again and told it wasn’t... DO. NOT. USE. THEM. I was in a crash and told it was my fault, then two weeks later phoned again and told it wasn’t and first central had made an error, that this is unacceptable and I will not be liable and get compensation. Then, after around 25 hours of calls and constant hounding, silence Months later I get a letter saying I am liable, the case is closed and my insurance is going up, and I will be writing to the ombudsman to take this further Do not let them handle ANYTHING for you, they don’t communicate between teams and have cost me thousands Read more Read less

Such a awful customer service with foreign agents who had no compassion and understanding of company structure. It's a shamble of management. Their website is... Such a awful customer service with foreign agents who had no compassion and understanding of company structure. It's a shamble of management. Their website is full of bugs and the process is ancient. Read more Read less

Tried to cancel policy because doubled my policy price just outside 40 days from renewal date received quote of £81 to cancel rang back to... Tried to cancel policy because doubled my policy price just outside 40 days from renewal date received quote of £81 to cancel rang back to do so increased to £135! Helpline said because of 3 days interest asked to speak to supervisor on hold for over 30 mins appalling customer service do not touch!!! Read more Read less

I did not renew the policy this year, but they withdrew money from my bank account. I have been trying to talk to them for... I did not renew the policy this year, but they withdrew money from my bank account. I have been trying to talk to them for the last two months without any success. I am currently holding my phone for the last 57 minutes trying to talk the right person about this. Read more Read less