I tried to phone to discuss a problem and was held for 22 minutes. I gave up and was really annoyed. I don't like going... I tried to phone to discuss a problem and was held for 22 minutes. I gave up and was really annoyed. I don't like going "on line" as is always suggested. It's so poor that wanting to speak to a human is a hard task. I can use the Internet but prefers to speak to someone with a simple question. Read more Read less

I purchased a policy online that involved using a tracker. I downloaded the tracker, and it worked fine. Then, without warning, they emailed me on... I purchased a policy online that involved using a tracker. I downloaded the tracker, and it worked fine. Then, without warning, they emailed me on a Monday to say they had cancelled my policy the previous Friday. I am furious that I have been driving without insurance for 3 days. I am currently trying to contact them via webchat to sort this out. I started the chat at 12:42. It's now exactly 3 hours later, and I am still in a queue. Don't get sucked in by the low price. This is a seriously bad firm. Read more Read less

Extremely disappointing service – avoid this insurance company I took out a car insurance policy with 1st Central, only to be contacted on the 15th... Extremely disappointing service – avoid this insurance company I took out a car insurance policy with 1st Central, only to be contacted on the 15th day of my policy to verify some information. A very slight change in one of my answers resulted in an astonishing £160 increase in my premium. I found this increase completely disproportionate to the minor change in information provided, and frankly, it left me questioning how they could justify such an excessive additional cost. When I understandably decided that I no longer wished to proceed with the policy, I was then informed that I would have to pay a £140 cancellation fee. So, after being presented with an unexpected £160 premium increase over a minor clarification, I was effectively faced with another substantial financial penalty simply for wanting to walk away. The most frustrating and unacceptable aspect of this entire experience was the timing of their checks. 1st Central chose to contact me on the very day after the 14-day cooling-off period had expired. This meant that I was presented with a significant change to my insurance costs only after the period in which I could have cancelled under the cooling-off arrangements had ended. I find this extremely frustrating and feel that the timing deprived me of a fair opportunity to make a fully informed decision about whether I wanted to continue with the policy. I submitted a formal complaint explaining my concerns about the timing of these checks. It then took six weeks for 1st Central to respond. After all that waiting, my complaint was rejected, and the response offered very little reassurance or acknowledgement of why I found the situation so unreasonable. The entire experience has left me feeling thoroughly let down as a customer. At a time when the cost of living continues to put pressure on households, I find it particularly disappointing that a company can impose such a substantial premium increase over a minor change in information and then attach such a hefty cancellation fee when the customer decides the revised price is unacceptable. What particularly angers me is that this situation could potentially have been avoided if the checks had been carried out earlier, giving me the opportunity to properly consider my options within the 14-day cooling-off period. Instead, I was left feeling trapped between accepting a price I considered unreasonable and paying a substantial fee to cancel. I have now cancelled my policy, and I will never use 1st Central again. Their handling of this matter, the lengthy complaints process and the lack of a satisfactory resolution have destroyed my confidence in the company. In my opinion, this has been an incredibly poor customer experience from beginning to end. I would not recommend 1st Central to anyone looking for transparent pricing, fair treatment or decent customer service. I would actively encourage other motorists to look elsewhere before committing to a policy with this company. Cheap insurance is not worth the stress, frustration and financial uncertainty that I experienced. An utterly disappointing experience, an unsatisfactory complaints process and a complete loss of trust. I would not use them again under any circumstances. Read more Read less

I have agreed £87 monthly. After first payment they send email and I replied. They said they did not received the email. They ended taking... I have agreed £87 monthly. After first payment they send email and I replied. They said they did not received the email. They ended taking £127 instead of the £87 agreed on. That’s fraud Read more Read less

Very helpful on the phone when I needed help & a very competitive price for senior drivers. At age 85 years it is difficult to find car insurance..

Easy setup and renew process. Very cost effective.

A few weeks after taking out the insurance, I was contacted and asked to provide additional information, as the insurer questioned the low mileage I... A few weeks after taking out the insurance, I was contacted and asked to provide additional information, as the insurer questioned the low mileage I was declaring. I was required to provide the vehicle purchase documents to confirm the mileage at the time of purchase, start my car and provide the current mileage, and contact my previous insurer to obtain further information regarding my no-claims history. Unfortunately, this took place on my birthday and caused me considerable stress and upset. The process felt intrusive and overwhelming, and by the end of a call that lasted over an hour, I was left in tears. I was extremely relieved when the call was finally over. Read more Read less

Providing extra documentation (that I have never been asked to provide before) proved to be more complicated and difficult than it needed to be. The... Providing extra documentation (that I have never been asked to provide before) proved to be more complicated and difficult than it needed to be. The whole process was long winded and more complicated than it needed to be. Read more Read less

I did a search for renewal of my home insurance and 1st Central were not the cheapest but the most suitable for me. They provided... I did a search for renewal of my home insurance and 1st Central were not the cheapest but the most suitable for me. They provided that little extra which determined my choice. Read more Read less