Had a crash, 1st Central and the car repairers were excellent. All fixed now.

1st Central have been amazing -they are clear and consise with their information sharing, they have made everything really simple and easy and its the... 1st Central have been amazing -they are clear and consise with their information sharing, they have made everything really simple and easy and its the first car insurance ive ever had that reduced on auto renewal meaning I have not had to shop about for cheaper prices. Also suffering from ADHD combined with Autism i struggle to retain information, break down large overloaded information and remember things but 1st Central made everything easy with a simple easy to use app where everything is contained and accessible to make managing my insurance so much simpler. Read more Read less

They have been good overall and were great sorting issues after I had been in a collision

A great choice for your car insurance needs. Easy to deal with and great value for money products. Easy to use app , I would... A great choice for your car insurance needs. Easy to deal with and great value for money products. Easy to use app , I would definitely recommend this company if your looking to renew your car insurance. Read more Read less

It is hard to describe my experience with this company than anything other than an absolute clown show. Since starting my policy on July 29th,... It is hard to describe my experience with this company than anything other than an absolute clown show. Since starting my policy on July 29th, I have been receiving the welcome every once every 6 hours, without fail, up until now (August 14th). I have tried 4 times to contact support and explain this to them. The first 3 times I was fobbed off saying the IT team will be contacted to resolve it (they haven't). The 4th time the agent didn't seem to have a clue what my policy was, was very rude and unhelpful and started quoting document dates that were factually incorrect. Next year, no matter how cheap these lot are, I will make sure I use a different company. Absolute disgrace and still my issue isnt resolved. Read more Read less

I had to make some changes to my policy, so I contacted the company to request the amendments. The revised premium they quoted was almost... I had to make some changes to my policy, so I contacted the company to request the amendments. The revised premium they quoted was almost three times higher than comparable quotes I received from other insurers for the same level of cover after making the exact same changes at the same time. I explained that the new premium was significantly higher than their competitors and asked whether they could offer any discount or review the price. They refused. As a result, I decided I wanted to cancel the policy. I was prepared to pay the cancellation fee, but I was then told I would also have to pay an additional "rearrangement fee", which, according to the agent, is part of their terms and conditions. I was even informed that part of this fee would still apply if I cancelled during the 14-day cooling-off period. I have never come across anything like this before. My experience left me feeling that the company attracts customers with a competitive initial premium, but once you're a customer, making even simple changes can become extremely expensive. If you then decide to leave, you may face multiple fees that make it costly to cancel. Based on my experience, I cannot recommend this company. Read the terms and conditions very carefully before taking out a policy, especially the sections relating to policy amendments, cancellation charges, and rearrangement fees. Avoid. Avoid. Avoid. Read more Read less

Horrendous! After 3 weeks into my insurance with them, they contacted me to say they had increased my mileage a year as they have access... Horrendous! After 3 weeks into my insurance with them, they contacted me to say they had increased my mileage a year as they have access to all previous the data from price comparison sites and on one previous quote I had put in a higher mileage. Then they rejected my no claims certificate and said I owed them almost another £900 - upon calling, I was then interrogated on the telephone for a whole hour as to my daily habits, I cancelled and went with a reputable insurer. After 30 years of driving, never known anything like it! Read more Read less

This company has been absolutely awful to use and has caused my family so much unnecessary stress. It almost feels like a scam at this... This company has been absolutely awful to use and has caused my family so much unnecessary stress. It almost feels like a scam at this point with how they manipulate information just to clear files off their desks. The accident happened in mid-November. My car was written off the exact same day and picked up less than a week later, but dealing with this company since then has been a total nightmare.Their handlers completely mismanaged the file from the start. They explicitly told us it was our fault, entirely ignoring our independent witnesses and evidence that was heavily stacked against the third party. Even the person handling our case openly admitted to me that the other driver was reckless, yet they were still going to put us fully at fault. I had to fight them, kick up a huge fuss, and launch a formal complaint before they finally investigated, admitted their initial outcome was completely wrong, apologised, and corrected the case to non-fault over a month later. After that failure, their engineering team rushed through a lazy total loss write-off based on automated algorithms. I was completely kept in the dark; I was never given the option of salvaging the vehicle, and nothing was properly explained to me at all. It was just dictated to me that the car was being written off with zero transparency.I have now received a Dartford Crossing charge for the vehicle and discovered it was auctioned off in January and passed a full UK MOT check in February. This explicitly proves the vehicle was completely, safely, and economically repairable. We had a bit over a year left of payments on that car, after which our long-term plan was to buy a second car for our family. Because of their errors, we are now trapped paying for a replacement vehicle, unable to afford a second car in the near future, and completely blocked from looking for one now as we should have been. I am warning other people to stay far away from this awful company. Absolutely do not use them, this has been months of stress, they have consisitently misinformed me and they are scammers! I am so sick of the constant stress and manipulation of this company Read more Read less

Absolute DISGRACE! DONT WASTE YOUR TIME, MONEY OR ENERGY ON THIS THIEVES AND CROOKS.