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R H

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Review of the 1st Central, Car Insurance:

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AVOID AVOID AVOID TOTAL SCAM.

AVOID AVOID AVOID TOTAL SCAM. Very long story but will try to make it short. I had a policy with them for my previous car and mid policy I got a new car when I checked on 1st central for a quote the first time they gave me a really high price so I didn't go ahead with the change I closed the website and looked elsewhere, i even found better quotes that I should of taken but because I didn't want to lose my 2nd year no claim with 1st central so I went back to them and check to see if i would get a better quote which I did it said pay 147.26 in full or pay 300.01 in installments so i paid in full and I went ahead with the deal. Fast forward now they are saying for the first quote I mentioned before that i accepted the offer and then I changed the policy 2 days later and accepted that as well and that I didn’t pay 147.26 for the second quote but for the first quote I got with them and now they're asking me to pay 300.1 in full for March and then in April I would have to pay 300.1 again until my policy ends which is on 04/06/2025. I have tried to show them proof of payment and chats that I have had with other operators and they're just pretending they can't see anything wrong Reviewed on: 15th March 2025

Reply from 1st Central Hi R H, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2088 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley Response date: 17th March 2025

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