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francisco v

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Review of the 1st Central, Car Insurance:

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Be careful, rip of company, if you move house and us...

Be careful, rip of company, if you move house and use the online portal, they will still charge you £25 admin fee even though you are doing the admin work your self, also if you move to an area that is 100% safer and lower crime rate with less accidents then and also the use of a garage, then they will still bump your insurance up by 125-160. I have another car with an agreed valuation of 80k with Adrian flux, I went online and changed my address and Adrian flux have changed my policy with no Increase and no admin lol, just proves 1st central is a scam rip of type of company. Update today, I've just had an £80 refund due to the new area that I live and also due to the garage lol so it just proves my point that your butchered company love to rip your own customers of, now that's called a personal underwriter unlike your generated butchered version. If your CEO wants to find me then use my details, get him to call me and I'll send him my updated certificate for my GTR with agreed valuation and also the refund I'm getting for moving location. Reviewed on: 18th March 2025

Reply from 1st Central Hi Francisco, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We advise of our admin fees when a policy is set up and we also advise of them here on our website - https://help.1stcentralinsurance.com/motor/payments-and-fees/what-are-your-car-insurance-fees-and-charges. The price of insurance can change with any amendment to the policy, this is due to different risk factors. We have this article that goes in to some of the areas that makes up the price of insurance - https://www.1stcentralinsurance.com/car-insurance/what-affects-your-price. We can't speak for other insurance companies policies, as they will work with different underwriters to us. We’ll use your comments to help improve our service. Ashley Response date: 18th March 2025

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