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Mike

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Review of the 1st Central, Car insurance:

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for I went ahead with my renewal policy and I got an email asking for my car logbooks . so I called them up to ask why . and they said that I needed to prove how long I’ve owned my vehicle for so I asked why and they told me there was a discrepancy on how long I had all my vehicle as last year policy it said 6 years and now this year policy it says I’ve own the vehicle for five years . which then they informed me that my insurance premiums are going to go up so I asked why would it make a difference on how long I’ve had my vehicle for as long as I’ve owned it and I am the registered person for when I am insured with you and they basically said I am a higher risk to loan money to for the shorter time. I have own a vehicle and I am a lesser risk to loan money to for the longer I have owned the vehicle . so basically I am a higher risk to loan insurance money too if I own the car for five years and I will be a lower risk if I’ve owned it for six years, which I find mind-boggling it shouldn’t come to how long somebody’s own a vehicle for to affect your insurance quote so one star review . The person I spoke to basically had an attitude constantly telling me to cancel. so I have cancelled my policy and now you have lost a £500 a year policy for something stupid as to telling me that because there was an error made by one year on how long I’ve owned the vehicle for you were gonna put my insurance premiums up . whatever error this was on one year it should’ve just been corrected and not affected my premiums so thanks for 1st central but you’ve lost my customer. This was the second year I had been with you as well I’ve also had other vehicles insured with you as well. I definitely won’t be using you…. When you go online there is a box to say you don’t own a vehicle yet if you check that box and get your quotes then go back and then instead of ticking that box but put in your owned the vehicle for 10 years the insurance quote is still the same there is no risk factor on lending someone money for the insurance quote . It’s About how long you’ve owned a vehicle for that is a credit check which goes on your credit record, they don’t do a credit check on you based on how long you’ve ordered a car for. Reviewed on: 11th March 2025

Reply from 1st Central Hi Mike, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 12th March 2025

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