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1st Central: Car insurance reviews

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1.51
Based on 903 reviews, last reviewed 17th Jun 2025
400% increase in 5 star reviews
in the past 90 days
32% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
12%
See only 4 star reviews
5%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
79%

Latest highest rating:

5

Found you online,needed a cheap quote,you certainly... Found you online,needed a cheap quote,you certainly provided it.Thank you Reviewed on: 3rd June 2025
Verified source

Latest lowest rating:

1

It feels dishonest and manipulative!! Avoid them!! I initially received a quote over the phone, which I agreed to, and even got a confirmation email with the agreed amount. Later, I received another em... Read more Reviewed on: 17th June 2025
Ewelina S's avatar
Ewelina S
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1st Central Car insurance reviews (903)

Not Happy, they lied about an offer

1
I was sent a link offering me £50 off when I clicked a link. This I did, went through to the quote and at no point did the £50 come off my quote. I rang them and they came up with the lie that the policy must have increased £50 between the time of quoting to the time of buying, so after they applied the £50 discount the renewal price would be the same as the quote. Total lies. Very unhappy. Reviewed on: 22nd September 2016
gareth@covercian.co.uk's avatar
[email protected]

Very good price but average service

2
Customer service is a turn off but price is ok. Reviewed on: 22nd September 2016
Adrian's avatar
Adrian

Average really

2
1st central have been my car insurers for the past three years. I've not really had any problems with them, some mis-communication over changing my policy from personal use to personal business use, but we sorted that out. Overall my experience with them has been problem free Reviewed on: 22nd September 2016
Fiona gillis 's avatar
Fiona gillis

quick and simple

5
so far so good. cheapest quote for me on comparison sites, straightforward form and done in a few moments. Reviewed on: 21st September 2016
rod clifford's avatar
rod clifford

Good company

5
I switched my car insurance from Debenhams, to 1st Central. Poepole over the phone were polite and helpful. They gave me decent quote for the cover i was looking for and setting up account with them was easy. So far, so good. Lets hope they keep up looking after their customers and keep providing best prices. Reviewed on: 31st August 2016
Igor Lukovic's avatar
Igor Lukovic

All FAB

4
Just took out car insurance with these and have to say that I was pleased with the prices offered. The website is very clear and easy to understand. I telephoned with some queries before going ahead and found they were very helpful and polite. It does state that payments can be made 6 days before or after the start date of your policy (for direct debits). So far very impressed and hopefully next year they wont do the same as all the others and virtually double the price. Reviewed on: 31st August 2016
Wendy Evans's avatar
Wendy Evans

Appalling company, AVOID!!!

1
Appalling company, nothing gets solved but charge ridiculous fees for admin when actually their correspondence is misleading and conflicting in every way. Their team also lie when answering your questions. Every phone call takes over an hour while you are put on hold for no reason by totally imcompetent staff members. The staff never give you an apology for their total unprofessionalism. Will NEVER use 1st Central again. Reviewed on: 31st August 2016
Wendy Robertson 's avatar
Wendy Robertson

Worst insurance company

1
Apparently I can't have my direct payment come out the day k get paid on the 28th, because you can only have a direct debit set up 6 days before or after your start date! And customer services refuse to change the date! This is ridiculous and am occurring 30 charges each time! Totally money grabbing company! I will be cancelling and going somewhere who have better customer service skills! Reviewed on: 26th August 2016
Nathan Costello's avatar
Nathan Costello

Good company

3
Handled all of my claims with easy, and it was afforrdablke Reviewed on: 26th August 2016
Reuben 's avatar
Reuben

poor communication

4
good prices free breakdown cover but awful communication Reviewed on: 25th August 2016
Georgina Prince's avatar
Georgina Prince

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