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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.5 (951 reviews)

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1.50

Based on 951 reviews, last reviewed 13th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

14% increase in 1 star reviews

in the past 90 days

11%

80%

Latest highest rating:

5

Good and not too expensive Was looking for good value car insurance and found this one. Not too expensive and so far can’t say anything bad. Very easy to sign up. Reviewed on: 5th September 2025

Latest lowest rating:

1

FRAUDSTERS!!!!!!! BUYER BEWARE!!!!!!!! DO NOT BUY!!!! In 35 years of using car insurance companies, I have NEVER been robbed/conned like this before! This company comes up as cheap but I can now see why, ... Read more Reviewed on: 13th February 2026

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (951)

Value for money

1st Central provided the best price for me during my initial research on price comparison sites. When you join they also offer rewards on shopping, holidays, etc. I Reviewed on: 9th August 2017

Horrible experience

Horrible experience I have with them I touched the other car and inform 1st central that is the biggest mistake of my life no body make claim against me but they put against me fault claim with out telling me I found yesterday after 2 years that 1st central declare I had an accident at my fault in 2015.An unfortunate incident that happens unexpectedly and unintentionally, typically resulting in damage or injury is called accident they not even know the meaning of accident Reviewed on: 5th August 2017

Great company, competitive prices

Good prices, good communication Reviewed on: 1st August 2017

Easy to use, good communication

Very good price, no issue amazing company Reviewed on: 1st August 2017

Good prices, contact centre can be busy

The |Price i got was about £30 cheaper than anyone else. The call queue was long when i needed to change my policy Reviewed on: 25th July 2017

Cheaper than most

I took out my car insurance with 1st Central - as they were very good value for money, I had to make a claim, due to my windscreen being put through by some nice kids... This was managed efficiently and within timescale. Only complaint is when it came to renewing my policy, they wanted over £300 more!... Needless to say I changed insurer again to get a better deal. But based upon the customer service - I'd give 8/10 Reviewed on: 18th July 2017

Perfect for young drivers!

Very simple process from start to finish, all online with a website that's very easy to navigate. It was reasonably priced in comparison to many many other insurance companies and everybody I dealt with was professional, polite and helpful. Everything I could've asked for as a young driver. Reviewed on: 15th July 2017

Would not recommend

I rang them to change my address as I'm moving and was informed they won't continue to insure me due to my new address, which is a nice area by the way. They told me they are going to charge me £75 for the privilege, even though I'm not the one cancelling the policy, and this is after waiving the cancellation fee! Terrible customer service when I complained. Please avoid this company. Reviewed on: 11th July 2017

Dodgy company -wouldn't trust them again

I was tempted by the low cost of annual insurance but don't be fooled. Shockingly high charges for calling their helpline and even the smallest change to your policy will incur a charge. Their breakdown cover is a joke, and when I called was informed that even though i had paid for cover, I may still be charged for assistance. That didn't matter though as they never showed up. Reviewed on: 9th July 2017

Great!

Excellent service. friendly staff and good insurance deal. Reviewed on: 8th July 2017

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