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1st Central: Car insurance reviews

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1.50
Based on 911 reviews, last reviewed 6th Aug 2025
67% decrease in 5 star reviews
in the past 90 days
36% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
12%
See only 4 star reviews
5%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
79%

Latest highest rating:

5

Found you online,needed a cheap quote,you certainly... Found you online,needed a cheap quote,you certainly provided it.Thank you Reviewed on: 3rd June 2025
Verified source

Latest lowest rating:

1

DO NOT USE THEM!! Worse experience of my life, no communication, the staff do not understand their customers!! Reviewed on: 6th August 2025
Stacy W's avatar
Stacy W
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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

Review 1st Central: Car insurance now

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1st Central Car insurance reviews (911)

A complete scam of a company

1
Don't be fooled by there cheap price, as the saying goes if its to good to be true. Well these people are out to sting you by admin charges to bring thier price to the correct market value. Had noting but problems from the very start we did not know if we were insured or not as there system was supposedly down for 72 hours, then there email system was not working. after a 53 minute wait on the phone they confirmed that we were insured then to receive there first letter asking for proof of everything or £ 75.00 admin charge. Reviewed on: 7th October 2016
Tam's avatar
Tam

Fantastic

5
Easy to deal with, quick and efficient, no complicated jargon, felt very satisfied when received quote for insurance Reviewed on: 5th October 2016
cheryl rayner's avatar
cheryl rayner

very bad customer relations

1
I purchased insurance with this company and filled out their form they asked if I had a claim I said no as I cancelled it with my previous insurance company and their policy too they loaded me up with a £150 further payment when you call them they take ages to answer and put you on hold for over 30 minutes DONT DEAL WITH THEM A TOTAL WASTE OF MONEY IF ANYONE DECIDES TO READ THIS Reviewed on: 3rd October 2016
TREVOR NEAVE's avatar
TREVOR NEAVE

I'm so disappointed, they ask me for 15 years back documents.

1
I do not recommend this company at all, 1st I had a quate from comparing the market when I spoke to one of the assistants she increased the price, 2nd they ask me for back to 15 years document which I have never been asked, I have 12 yrs NCB. 3rd I purchased fully comprehensive, BUT they do not allow me to drive any other car such as friend or family again this is my first car insurance with comprehensive and do not permit me to drive other cars. I DO NOT RECOMMEND THIS COMPANY AT ALL, they offer me £30 Amazon voucher to recommend them to anyone; this is my recommendation I do not need £30 voucher. Reviewed on: 29th September 2016
Kamaran Tahir's avatar
Kamaran Tahir

Disgraceful, stay away

1
I am currently in a dispute with them, they took £444 from my account without permission. Reviewed on: 27th September 2016
Brian Malone's avatar
Brian Malone

Poor Service, Avoid At All Costs

1
Did not send out the policy documents, over a week later wanted to put up the insurance by £288 because I made a mistake on the for. Cost me to leave them even though it was within 14 days of joining them. Reviewed on: 26th September 2016
brian lodge's avatar
brian lodge

Avoid

1
Only two weeks into my policy and I have had serious problems with this outfit. They do not acknowledge any correspondence, preferring instead to send out automatic letters saying you haven't provided documents or made payment when you have. To cap it all their adjustment fees are excessive so it's difficult to get rid of them. Will not be renewing with them. Reviewed on: 24th September 2016
Andy Hall's avatar
Andy Hall

great customer service

5
Never had any problems, always easy to get in contact with. Best of all the cheapest car insurance for three years running Reviewed on: 23rd September 2016
Jenette Ogborn's avatar
Jenette Ogborn

Not Happy, they lied about an offer

1
I was sent a link offering me £50 off when I clicked a link. This I did, went through to the quote and at no point did the £50 come off my quote. I rang them and they came up with the lie that the policy must have increased £50 between the time of quoting to the time of buying, so after they applied the £50 discount the renewal price would be the same as the quote. Total lies. Very unhappy. Reviewed on: 22nd September 2016
gareth@covercian.co.uk's avatar
[email protected]

Very good price but average service

2
Customer service is a turn off but price is ok. Reviewed on: 22nd September 2016
Adrian's avatar
Adrian

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