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1st Central: Car insurance reviews

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1.72
Based on 961 reviews, last reviewed 26th May 2026
100% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
11%
See only 4 star reviews
5%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
80%

Latest highest rating:

5

Just started my third year of car insurance cover wi... Just started my third year of car insurance cover with 1st Central. Good value for money, helpful customer service, clearly laid out website and easy ... Read more Reviewed on: 17th April 2026
Jade's avatar
Jade

Latest lowest rating:

1

Honeslty worst insurance company ever over charging... Honeslty worst insurance company ever over charging me on a vehicle that’s is not in use refusing to swap my policy to another car that is in use with... Read more Reviewed on: 26th May 2026
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Jamimah T
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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (961)

Terrible customer service

1
My non fault claim at 1st central insurance took over a month to sort. I was lied to by 1 call handler. My calls weren't logged or followed up on numerous occasions. Was left without a hire car for 3 days. The stress it caused making this claim was totally unavoidable. The only saving grace was Lee in the complaints dept, who sorted the issue out within 2 days. Reviewed on: 26th March 2015
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onlymearound

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