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Maurice Musadaidzwa

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Review of the 1st Central, Car insurance:

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AVOID, AVOID, AVOID!!!!!!!

How I wish I had read the reviews before buying a policy with the worst insurance company in this country. I was unfortunately fooled by the cheap price since every time I've gotten a quote 1st central has always come up as the cheapest. I was in a pretty bad crash, hit and run, in Feb 2016, on the motorway. It wasn't my fault, I got clipped by a van on the left rear of my vehicle. My car was brand new, only 3 months old and a lease vehicle. And because they couldn't locate this van driver, they said it was going to be split liability. It's the first of Aug today(5 months now) and I'm still fighting with them. They have stalled and stalled, tried to find any loop-hole they could not to pay out. They even tried to cancel my policy because apparently I had lied about when I passed my test but the reason why the date on my licence was different was because I had lost my previous licence hence the date on my new one was when I applied for it not when I passed my test. Unfortunately for them, I am very clued on when it comes to stuff like this so it didn't work. My claim has been put on hold numerous times because of one reason or another. Every time I call, I have to wait at least 20minutes only to speak to someone who has no bloody clue what the hell is going on and when they said they will call back, forget it coz they won't. I had to threaten to get some lawyers involved and also refer them to Financial Ombudsman that is only when I started to see some significant progress on my claim. I consider going with 1st Central one of the biggest mistakes I've made in a long time and as soon as my claim is settled, I a running for the hills. And I will make sure no one I know will make the same mistake I made of buying a policy with these incompetent and foolish thieves. As far as I am concerned, they should be shut down. Not having insurance at all is better than being insured by these idiots! Reviewed on: 1st August 2016

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