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Jo M

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Review of the 1st Central, Car insurance:
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Absolute rip-off merchants

1
Went to cancel my policy as I have got rid of my car. As soon as I cancelled the direct debit, they started posting and emailing aggressive default notices. When I called to cancel, they didn't want to charge a nominal fee (which I'd have been happy to pay), they charged £111 - which is almost as much as if I'd let the policy run out at the end of the term. Customer services were vile, refused to help, just kept telling me I'd agreed to it and had to pay it. I've read terrible stories now about how bad they are if you actually have a problem - there is no way I'd ever use them again. It's beyond belief that companies like this are even allowed to operate - they are no better than whatever the insurance equivalent of a loan shark is. Reviewed on: 22nd June 2016

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