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David Lofts

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Review of the 1st Central, Car insurance:

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COULDN'T RUN A BATH

BEWARE!! This is a totally incompetent organisation. They made a mistake on the cancellation date of my policy, telling me that I was insured (in writing) and verbally telling the police that I wasn't, on a Saturday after I was stopped for a dead rear light bulb. The result was that I have been disqualified from driving and cannot work - my losses are well into five figures and the cheapest insurance quote I've had is £3000 a year. With the state of British courts it's taken four months to get the court to reopen the case and it'll be another six weeks before a hearing can clear me of the ban. The ban will stay on my record for ten years, costing me around £30k in car insurance. Premia don't go down any more - only up. My first formal complaint was not upheld by the company, despite having unequivocally proved their incompetence. Escalating the complaint to the company's board of directors and legal department resulted in them agreeing they were wrong, issuing a letter of indemnity and offering me £300 in compensation for my 'Inconvenience'. - Less than the court attendance have actually cost me by the time my license is reinstated. Other than saying 'We're sorry that you're disappointed with our service' there has been no apology whatsoever. I have now involved the Financial Ombudsman and reported the incident to the Financial Conduct Authority and involved a national daily newspaper. Reviewed on: 27th July 2016

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