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Sarah Brindley

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Review of the 1st Central, Car insurance:

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Cancelled policy whilst I was on holiday

I signed myself up and my son as a named driver with the app and sensor. We then went on a family holiday for 4 weeks travelling around Asia. Due to the app not understanding why we were not in the UK everything said we hadn't signed up properly and they cancelled our policy whilst we were away. I couldn't get hold of anyone to sort this out and I am still trying to speak to someone as they are now charging me £95 for their stupid insufficient app. Reviewed on: 11th September 2026

Reply from 1st Central Hi, Thank you for your feedback and for choosing 1st Central. We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We'll use your review to help improve our services. Emily Response date: 15th September 2026

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