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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.5 (951 reviews)

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1.50

Based on 951 reviews, last reviewed 13th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

23% increase in 1 star reviews

in the past 90 days

11%

80%

Latest highest rating:

5

Good and not too expensive Was looking for good value car insurance and found this one. Not too expensive and so far can’t say anything bad. Very easy to sign up. Reviewed on: 5th September 2025

Latest lowest rating:

1

FRAUDSTERS!!!!!!! BUYER BEWARE!!!!!!!! DO NOT BUY!!!! In 35 years of using car insurance companies, I have NEVER been robbed/conned like this before! This company comes up as cheap but I can now see why, ... Read more Reviewed on: 13th February 2026

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (951)

DO NOT USE THIS COMPANY - SERIOUSLY

Overall rating -5 Stars, recommendation? NO WAY, not even to my worse enemy Since cancelling my policy, 1st Central renewed without permission. Then I had to complain to the Insurance Ombudsman in order to get 1stCentral to admit their mistake. while this was going on I had debt collectors calling, emailing, SMS'ing, Voicemails, you name it. Once they admitted fault, you would think that its right? WELL NO! 2+ years after I still have CRS debt collectors badgering me and 1stCentral still trying to get money out of me. Reviewed on: 19th October 2017

1st central

would not recommend bought fully comp car insurance but this did not cover driving other vehicles( whitch is handy if ever needed) most fully comp policey's have this as standard found out after takeing out the policy. since i have seen reviews warning people of this.due to this would not recommend them. Reviewed on: 1st October 2017

Young first time driver, cheap insurance

Me and my partner were both 19 when we passed our driving test and purchased a car together, we did a quote and cheapest was 1st central, they always tried to keep us every year and were really helpful but unfortunately they couldn't match our next quote Reviewed on: 30th September 2017

great customer service

I bought car insurance online, website easy to use, great customer service and various rewards offered.Brilliant! Reviewed on: 29th September 2017

Competitive price

Competitive price and good online document system. Chased me for proof of address/licences etc. which was inconvenient. Reviewed on: 28th September 2017

Good Value

I transferred my insurance online and the process was quick and simple and they quoted me £100 cheaper than my existing insurer Reviewed on: 25th September 2017

Can't say

I hope I will never use them. Buying product was OK. Reviewed on: 20th September 2017

Good service

Great company for new drivers or those learning Reviewed on: 18th September 2017

Absolute sham!

The very worst company i have ever dealt with period. Went with 1st central as it was the cheapest quote, stupid mistake. Never ever do business with this company. After hours and hours on the phone trying to sort out a supposed error on the application form. I ended up being charged £50 for changing my WIFES title from Mr to Mrs! Not my mistake. After several trips to the bank to get an approved letter that my wife has been in the uk since she said she had been they decided that another £50 was needed to amend the insurance documents?????? And then decide that because she had been here since 2009 which was stated in the original application that she needed to pay another £185 on top for a £700 policy, for what.... being a dirty immigrant, bunch of rascist scammers. Decided i had had enough and cancelled the policy only to be told i owed another £75, not the quoted £50 on the website for cancelling the policy. Do yourself a massive favour and stay far far away from this utter disgrace of a company! How the hell are they still trading??????? Reviewed on: 25th August 2017

Great company

Always very easy to deal with with very good prices. No complaints. Reviewed on: 21st August 2017

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