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1st Central: Car insurance reviews

1.50
Based on 911 reviews, last reviewed 6th Aug 2025
67% decrease in 5 star reviews
in the past 90 days
36% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
12%
See only 4 star reviews
5%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
79%

Latest highest rating:

5

Found you online,needed a cheap quote,you certainly... Found you online,needed a cheap quote,you certainly provided it.Thank you Reviewed on: 3rd June 2025
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Latest lowest rating:

1

DO NOT USE THEM!! Worse experience of my life, no communication, the staff do not understand their customers!! Reviewed on: 6th August 2025
Stacy W's avatar
Stacy W

About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (911)

Terrible customer service

1
My non fault claim at 1st central insurance took over a month to sort. I was lied to by 1 call handler. My calls weren't logged or followed up on numerous occasions. Was left without a hire car for 3 days. The stress it caused making this claim was totally unavoidable. The only saving grace was Lee in the complaints dept, who sorted the issue out within 2 days. Reviewed on: 26th March 2015

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