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Amanda T

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Review of the 1st Central, Car insurance:

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Avoid this scamming company like the black plagueMy...

Avoid this scamming company like the black plague My husband policy but I am down as driver. Been getting regular reminders to update proof of no claims, which I did, but it didn't seem to go through. Carried on getting reminders by text and email, although they couldn't seem bothered to reply to my emails. Eventually ring in to find out that the proof of ncd has been added all along but by their own admission, everything is delayed and they don't get round to updating. That was sorted, but suddenly he was asking about my employment. I am self employed (not something that was asked about when I got the quote) and picked the job nearest to my role as recommended on Their site. However I was down as employed (their presumption). Here's where the scam started - oh we need to change that and you are out of the cooling down period so it will be £50 admin and £30 extra -because I work at home? At home - meaning I don't really use the car much. No one can tell me why it was more. The thing is, If they had answered my queries quicker, this would have come to light quicker. I feel it's any old excuse to charge more. I could cancel, but that would cost £8 for the policy I've used, and £100 to cancel. Well, I will be taking this as far as I can, court if necessary, and I will now be a regular pain the butt on trustpilot and every other review site i can find because yes, I am that sort of person and i am more then angry. Reviewed on: 3rd July 2025

Reply from 1st Central Hi Amanda, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 4th July 2025

Review of the Lifetime Pet Cover, Pet Insurance:

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Without a hitch.

We took cover out when we got an older puppy.. As our at Bernard grew though, he started to limp and ended up having a pricey CT scan. Lifetime pet cover were great. I emailed to say that we were seeing a very and they told me how to fill in the forms. Claim went through without a hitch and was paid in good time. Obviously the larger the dog, the larger the bills but we thought our monthly payment was excellent value for him. Very pleased. Reviewed on: 14th August 2024

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