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James

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Review of the 1st Central, Car insurance:

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Avoid this disgusting scamming insurance

Avoid !!! Completed the application online all fine then after the cooling of period tell me my 5 years ncd isn't valid because it was acquired on a van even though they say they accept them from a commercial vehicle after arguing with a rude member of staff telling me a van isn't a commercial vehicle and the insurance has gone up 700 quid on top of the already ridiculous 1000 quid . Told em I wasn't interested a d they charged me over 100 quid to cancel the policy. Disgusting company Reviewed on: 5th July 2025

Reply from 1st Central Hi James, Thank you for your feedback. We’re sorry to hear about your experience with us. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. We advise which no claims can and can't be used in the process of setting up a policy. We also advise this on our website, here - https://help.1stcentralinsurance.com/motor/no-claims-discount/what-no-claims-discount-do-you-accept If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 7th July 2025

Review of the 1st Central, Car insurance:

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Disgusting company .

Disgusting company . Don't except ncd on a van to a car even though they it says they except it from a commercial vehicle took my deposit then they tried to say the ncd are void and they need another 800 quid on tip Reviewed on: 7th May 2025

Reply from 1st Central Hi James, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We advise when the policy is being set up online, as well as in our FAQs, that we don't accept no claims discount from a commercial vehicle. You can find the FAQ here - https://help.1stcentralinsurance.com/motor/no-claims-discount/what-no-claims-discount-do-you-accept. All details on the policy impact the price of the policy we offer, if details are found to be incorrect we need to update them and this can impact the price of the policy. If you’d like to speak to the team about this process, please give us a call on 0333 043 2095. We’re here to help from Mon-Fri: 9am to 5pm. Ashley Response date: 9th May 2025

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