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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.66 (950 reviews)

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1.51

Based on 950 reviews, last reviewed 12th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

46% increase in 1 star reviews

in the past 90 days

11%

80%

Latest highest rating:

5

Good and not too expensive Was looking for good value car insurance and found this one. Not too expensive and so far can’t say anything bad. Very easy to sign up. Reviewed on: 5th September 2025

Latest lowest rating:

1

Absolutely appalling. Absolutely appalling. I have cancelled a policy with them and they proceeded to issue me a refund. Then they started hounding me with calls that I hav... Read more Reviewed on: 12th February 2026

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (950)

50% less than a previous other company.

50% less than a previous other company. Was to complete for similar level of cover. Reviewed on: 5th September 2025

Reply from 1st Central Hello, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 8th September 2025

Humans are still needed

More humans needed on telephone lines for older people Reviewed on: 5th September 2025

Reply from 1st Central Hi Nick, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. We’ll use your comments to help improve our service. Ashley Response date: 5th September 2025

Consider 12 months can see a number of changes

Face value they offer a good price of insurance for a year, however any changes or issues seem to always result in a price increase or fee. Customer service is none existent promised call backs not made, claims team ineffective I actually chased down the police report and regularly called the team to get updates as it seemed there was no urgency to pay monies back. My vehicle was a right off apparently it had had a previous write off so my offer was reduced ,the amount did seem low so I challenged them and the independent engineers, who initial on review stated this was the best offer but then realised a 20% reduction rae had been used and it should have been 10%. Teams are based from home Glasgow and Africa. The lack of attention to detail has cost me money and time that I will not get back. I am had to be away from this company. If you manage 12 months driving without any issues this is a cheap insurance. Reviewed on: 4th September 2025

Reply from 1st Central Hi Trevors, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. If there’s anything you’d like us to look into for you, please contact us by sending an email to [email protected]. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. We’ll use your comments to help improve our service and training for our agents. Ashley Response date: 5th September 2025

The renewal premium was heavily increased for no app...

The renewal premium was heavily increased for no apparent reason. All documents are online but the platform is not always accessible Reviewed on: 4th September 2025

Reply from 1st Central Hi Chris, Thank you for your review. The price of car insurance is priced on a daily basis, which means this can change at renewal. We have this article that goes in to some of the areas that makes up the price - https://www.1stcentralinsurance.com/car-insurance/what-affects-your-price. We're sorry you've had issues logging in to, you should be able to access Your Account at any time (unless it's down for updates). Ashley Response date: 5th September 2025

NIGHTMARE!!

I’ve been driving for over 20 years with a spotless record and no claims, but my experience with 1st Central has been nothing short of a nightmare. I took out a policy with them and just 6 days later had to return the vehicle due to engine problems. I called 1st Central to ask about my options and was advised by their own staff that the best (and cheapest) course of action was to cancel the policy within the 14-day cooling-off period and simply take out a new one once I got a replacement car. So, I did exactly what they recommended. But when I went back to arrange a new policy, I was suddenly denied – not just by them, but it seems this cancellation flagged me across insurers, leading to ridiculously high quotes everywhere. I called and spent over 2 hours on the phone with them, hoping for some accountability or at least a solution. Instead, all I got was shrugged shoulders and a flat refusal: apparently, I am now barred from ever insuring with them again. This is despite following their own advice and cancelling within the legal cooling-off period (only 6 days after it started!)!! Absolutely shocking treatment. No help, no solutions, and no consideration for a loyal, claim-free driver with two decades of experience. If you value your peace of mind, avoid 1st Central at all costs – their policies may look cheap upfront, but you’ll pay dearly in stress and unfair treatment!!! Reviewed on: 2nd September 2025

Reply from 1st Central Hi Tina, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. We'd like to look into this further for you to help resolve this, please send an email to [email protected] with your policy number a summary of your experience similar to your review and we will look into it. Ashley Response date: 3rd September 2025

Terrible company

The first issue was, they took money from my account, for the monthly payment, then bounced it back in and claimed I hadn't paid, (there was money in the account, even checked with bank via the phone) so they charged me a late fee... And wouldn't rectify the issue, with awfully rude staff. Stupidly I came back for a second policy with them, being they were the cheapest. Customer service as I say, sadly are so rude and blunt. They don't accept changes for modifications, even though it's there written in the policy changed, with a drop down box to select the changes. Please do not bother with this company! Pay a little extra. Reviewed on: 23rd August 2025

Reply from 1st Central Hi Jessica, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. If there’s anything you’d like us to look into for you, please contact us by sending an email to [email protected]. Please include your policy number and details of what’s gone wrong, and we’ll see if we can put things right. Ashley Response date: 1st September 2025

no policy document provided

paid for car insurance at the beginning of August and as of today, 22nd August,have received no policy documents either by post or email,despite asking for them. Is this company real or are they scammers? Reviewed on: 22nd August 2025

Reply from 1st Central Hi aanwrh, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. These documents would've been emailed to you the day you purchased the policy and would be visible in Your Account. Please check your spam folder in your email account also. If you still haven't seen them, please speak to us on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Thanks for choosing 1st Central this year. Ashley Response date: 1st September 2025

Absolutely terrible experience.

Absolutely terrible experience. I had an accident that was never properly investigated. Despite me reporting it to the police and even providing CCTV footage, the company showed no interest whatsoever. They didn’t review the images of my vehicle damage, never contacted me about the progress of my claim, and simply assumed the accident was my fault—even though the other driver caused the collision and is now facing charges for their poor driving. I now have to attend a trial without any support or communication from my own insurer. Completely unacceptable service. Avoid this company at all costs. Reviewed on: 16th August 2025

Reply from 1st Central Hi Eve, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2022 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 9am to 6pm. Ashley Response date: 1st September 2025

Easy to apply, easily understandable

Easy to apply, easily understandable Reviewed on: 11th August 2025

Reply from 1st Central Hello, Thank you for your review and for choosing 1st Central this year for your car insurance. Ashley Response date: 12th August 2025

DO NOT USE THEM!!

Worse experience of my life, no communication, the staff do not understand their customers!! Reviewed on: 6th August 2025

Reply from 1st Central Hi Stacy, Thank you for your feedback. We’re sorry to hear your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2066 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley Response date: 8th August 2025

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