Ben's community profile page - Smart Money People

Write a review

Go to business site

Viewing profile for,

Ben

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the 1st Central, Car insurance:

View on product page

1st Central won’t refund me my money

Their website crashed as I was purchasing insurance with the result being two identical policies set up and two payments taken. The issue was raised with them quickly but over a month later they still have not refunded the money and just make excuses. Reviewed on: 7th December 2025

Reply from 1st Central Hi Ben, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. Let’s see if we can help put this right for you. Just give our team a call on 0333 043 2088 or speak to us on web chat which can be found on our website. We’re here to help from Mon-Fri: 8am to 8pm, Sat: 9am to 5pm, Sun: 10am to 2pm. Ashley Response date: 8th December 2025

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.