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Efie

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Review of the 1st Central, Car insurance:

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Misleading information

I requested a quote to renew my policy and accepted it over the phone. On the very last day of my cooling-off period (22/12/2025), I received an urgent message saying I needed to contact them, with no prior warning. I was told I had to pay £95 for increased mileage, despite explaining I had quit my job and my mileage had actually decreased — this was completely ignored. When I tried to cancel online, my policy was locked, and although their phone lines were open, the policy analysis team only works Monday to Friday 9–5, so I couldn’t cancel over the weekend also asked to authorise my husband to manage the cancellation as I was busy, but they refused, even though their website and portal clearly allow this — they selectively shared information that suited their interests. I ultimately cancelled my policy as a matter of principle. Overall, this experience was stressful, pressured, and had extremely poor customer service. I would not recommend this insurer due to a lack of transparency and unfair practices. Reviewed on: 24th December 2025

Reply from 1st Central Hi Efie, Thank you for your feedback and we're sorry to hear of your policy issue. If there's anything you'd like us to look into with regards to your policy please contact us by sending an email to [email protected]. Please remember to include your policy number, claims reference number (if applicable), email, name, DOB and details of what's gone wrong and we'll do our best to put it right. Clare Response date: 2nd January 2026

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