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RAC: Breakdown cover reviews

Name: Breakdown cover
Rating: 1.73 (177 reviews)

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1.48

Based on 177 reviews, last reviewed 26th Nov 2025

200% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

14%

78%

Latest highest rating:

5

Reliable and cheaper I have not had to use RAC this year but I have in the past and they came in a reasonable time. They are cheaper than the AA . I onl... Read more Reviewed on: 12th September 2025

Latest lowest rating:

1

absolute disgrace . absolute disgrace . cancelled within 24 hours , there was no mention of cancellation fee or admin fee to cancel . when told we wd be charged for cance... Read more Reviewed on: 26th November 2025

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About this product

RAC breakdown cover is available in three levels – Basic, Standard and Extra.

RAC claim to get to most breakdowns in 60 mins or less and say that patrols fix 4/5 breakdowns on the spot. In the myRAC app you can get savings on fuel and tyres. Options are available for vehicle cover, personal cover and family cover.

RAC breakdown cover reviews help you find out what it’s really like to be a customer. If you’ve used RAC before, you can also leave a review and share your experience.

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RAC Breakdown cover reviews (177)

Terrible service

On Friday morning 05th/June/2021on the morning. I was checking my engine oil and I found out it’s running low, I called RAC and after 30 minutes someone came and he said it’s only the oil is running low you need to top it up and they did not check it properly, he only added the oil and I asked him. Where did the oil go? He said that’s normal, job done! I was 60 miles away from home. And when I came back home around 7pm I check again and there was no engine oil, after that I called RAC and I told them what happened and they said someone will come in 90 minutes, after 90 has passed they sent another message saying 30 minutes and they kept on delaying us till 2.30 am. I called up again and they said someone might come on ,later on at 4:00 pm someone from a different company, and he said you have to take it to a garage and it’s got leak. My membership is included unlimited fix up to £500. When I called them to ask for this and she said your entitled to do all the fixing at your own cost . Which means they write on the internet what doesn’t actually go with the membership. I lost my job on the morning as I couldn’t get enough sleep on the night, I bought the engine oil and I took a recovery to fix it and took it a professional garage that actually got some people that understand with experience unlike people with RAC. If I had to wait for RAC they would have wasted my day again and will never be able to take it to the garage as they did the day before. Finally, I never had any benefits of this membership it was a waste on money and time. I also had to pay £161 for the garage+£50 recovery +£50 engine oil and I had to drive in risk of breaking the motor. This will be uploaded online so people’s actually read and cancel their membership before it’s too late, money doesn’t grow on trees. And that my right and everyone’s to know the truth of RAC and how they treat they customers Reviewed on: 6th June 2021

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Good price and good renewal but when you need it useless

I have had full RAC cover since buying my car , firstly included in the package from the dealer , when it came to renewal they made a great 2 year renewal deal which worked out very competitive so I stayed with them . Service from the sales team was excellent. Never needed to use the cover but when it was needed and a late afternoon breakdown occurred I was shocked at just how bad they were , far worse than much cheaper companies I have used in the past . It took 3 calls and 5 hours to get assistance which arrived at 1 am from a local garage recovery truck , the driver was not a great fan of the RAC and spent most of the time informing me of other long delays the RAC had caused and how common these errors are . He ended up saying I think this is wrong but I haven't got the tools to fix it , I could tow you to the garage but it'll probably take them a week or so to fix it and it could cost you a fortune... BRILLIANT , will never use them again . Stick with the cheapest next time. Reviewed on: 10th November 2019

Rip off company!

Rip off company! Took a breakdown, parts and labour insurance for a 7 year old car and they declined to cover a broken clutch and forced me to use one of their authorised dealers which charged£1700 pounds even before they would diagnose which parts were broken! Both RAC and their dealer coerced me to pay upfront if I wanted the insurer to have a look. RAC parts and labour Customer services is terrible and they will hide behind 'Wear and Tear' clause for anything you try to claim... basically the insurance does not work for old cars... and it is pointless for new cars! DO NOT RECOMMED Reviewed on: 18th September 2018

Cheap first year

Gave a cheap quote for the first year but upped it considerably for the following year, for the same cover. Automatically renews which is also a pain. If you don't check your renewal quote within a few weeks, it disappears and you have no access to your documents, price paid, etc, even online. Reviewed on: 22nd November 2017

Good experiences

Have always had no problem or lengthy waits when I've had to call them out. Very friendly technicians. Reviewed on: 30th September 2017

RAC - 5 stars!

reliable, friendly and efficient customer service! would highly recommend. Reviewed on: 28th September 2017

Great

Great service, absolut bargain for the cover they provide Reviewed on: 25th September 2017

Always a professional service

Have recommended to all of my friends. They offer a friendly but professional telephone helpline. Breakdown service personnel are always very competent. Reviewed on: 12th July 2017

No issues

Good customer service, cheap premiums and reliable brand name. Reviewed on: 30th May 2017

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